1124 results found
-
Preview of created delivery settings
It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.
1 vote -
Decrease Recordings retention period
Feature Request : Lower/decrease recordings retention period
Details : Customer wanted to reduce call recording retention from 90 days to 60 days
Significance of the feature : To reduce the days of the retention
Current behavior : 90 days for recordings
6 votes -
Inbound calls that go to a Group shouldn't count as as multiple calls.
Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.
3 votes -
Analytics Performance Reports (Trend Lines)
"We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."1 vote -
Set up PIN to limit a user extension's outbound calls - BT
A feature which will require users to put in a PIN or a code before they can make outgoing calls to random local/international numbers using their BT Cloudwork app/Desk phones.
1 vote -
Ability to access all fax transmission logs for the Admin Portal.
We require logs for all fax transmissions which we send.
1 vote -
Reports in the body of the email
I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.
1 vote -
Live report access for users that is not a Super Admin
Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.
15 votes -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
2 votes -
Option to filter users in Agent Details widget - Live Reporting
As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.
1 vote -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
4 votes -
Ability to pull a date range for reporting, but have it broken down by date in the file
Ability to pull a date range for reporting, but have it broken down by date in the file
1 vote -
KPI - Add average park time and target service level graph
Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.
1 vote -
Allow Analytics Data to be pulled via API
Allow Analytics Data to be pulled via API
The customer would like to retrieve analytics details via API in order to check the call disposition per user
6 votes -
Total call time includes incoming and outgoing calls
Total Call time widget that shows both Incoming AND Outgoing call timers for a user.
3 votes -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another4 votes -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
customize downloading call log reports
Wants to have a way to customize downloaded call log reports either detailed or simple.
4 votes -
Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote
- Don't see your idea?