1124 results found
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Businesss & after hours range for LOB Analytics Subscription Reports
We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports
4 votes -
The ability to transfer the ownership of performance reports of one extension to another.
It will be easier for customer to just change the ownership instead of creating a new performance report.
3 votes -
Performance Report - Date and Time Filter
When filtering the date to "yesterday", the system will default the time from 12AM to 11:59PM. And when we try to change the time, the system will then filter it together with the date.What we need is to have a default filter of "Yesterday" with the option to change the time that would be covered without the system specifying it to yesterday's date so it can be reused for other days.
5 votes -
Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Issue: Incorrect call results in LOB analytics
Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Step to Reproduce:
Login to UID:6304540258
Click Reports
Choose Analytics
Go to Performance ReportAdditional Info:
Informed customer for feature request
Submit Idea on ideas.ringcentral.com
Feature Request: CUSTCOM-I-7751 (Edited)18 votes -
Analytics and Reporting Needs for FWD, International and Log Running Calls.
I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls
2 votes -
remove ringcentral logo on reports
The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.
1 vote -
Voicemail reporting
Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.
8 votes -
1 vote
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call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received
call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more
1 vote -
I would like to have a way to download analytics.
If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
11 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
5 votes -
The ability to check performance reports of all call queues even though you're not assigned as manager to it
The ability to check performance reports of all call queues even though you're not assigned as manager to it
4 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
Analytics - Performance Reports - Add Privacy options
Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.
3 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
4 votes -
Good to have Alerts for Missed calls
I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
1 vote -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
5 votes -
Creating functions with KPI's
It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.
1 vote -
Team Message Filtering
Please provide the ability to generate top talkers report for specific Teams/chat channels.
1 vote -
Analytics: Detect Users with no such Activity
Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance reports where I would have to check each user manually.
1 vote
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