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1001 results found

  1. why isnt there any reports to show the length of time when people are unavailable

    why isnt there any reports to show the length of time when people are unavailable.Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can you have the ability to see someone in wrap and someone unavailable differently in the system please, especially inside the live reports section as this would be really helpful

    23 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
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  2. Call reports showing the users with numbers. Just like in Company Numbers

    It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

    1 vote
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  3. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

    ...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned

    1 vote
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  4. LOB Date Range, Set Days and Time: Allow time parameters for overnight

    We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.

    1 vote
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  5. Performance Report: Download Multiple Daily Reports at a Time

    Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

    1 vote
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  6. total report of Analytics with transfer details and user who answer it

    total report of Analytics with transfer details and user who answer it

    1 vote
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  7. Would like my dashboard named "Last month call summary" to default to last month.

    Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    3 votes
    Under Review  ·  0 comments  ·  Live Reports  ·  Admin →
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  8. RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

    We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls

    3 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  9. Analytics Report Issue

    Add a reason why the call didn't go through even though it's beeing counted in the #'s

    2 votes
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  10. Include KPI's in LOB export

    There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.

    1 vote
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  11. Call logs to multiple email addresses

    Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.

    8 votes
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  12. Increase Data Retention of Analytics

    customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"

    34 votes
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  13. Call detail export for the LOB Analytics

    We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

    2 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  14. Can you add avg. handle time and avg. speed of answer to LOB Analytics?

    I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

    1 vote
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  15. LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

    The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.

    2 votes
    Under Review  ·  0 comments  ·  Subscriptions  ·  Admin →
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  16. Automatic Quarterly Export of Analytics

    The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…

    1 vote
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  17. To have an option to delete calls from the performance reports

    To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).

    1 vote
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  18. Add Column for reports to view voicemail box Listened vs Un-listened

    Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

    3 votes
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  19. Annual analytics report

    Annual analytics report

    2 votes
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  20. Outbound Call being identified as connected or missed.

    Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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