1212 results found
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missed call while
Missed calls while/because user was on a call
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote -
Export Widget Report Graphs to PDF
The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.
7 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Perfomance Report (filter calls by searching for a number) to show calls received from Users, Call Queues, IVR
Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR
1 vote -
Report for Users' Login
The customer wants to have an access to reports for their users' login on their call queue groups.
3 votes -
Add number of calls refused to live reports
Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
4 votes -
Track incoming calls by Location on a map
I use PowerBI to match area codes with City names and map a count of incoming calls on a map. Why is RingCentral not doing this?
3 votes -
Terminology for some of the reporting needs to be updated.
The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.
The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…
2 votes -
Transfer limit.
is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?
1 vote -
KPI in Analytics to show talk time per caller
We would like to have the KPI in Analytics to see the average talk time PER CALLER.
3 votes -
To have visibility to see the number of call per day per customer in Analytics
To have visibility to see the number of call per day per customer in Analytics
1 vote -
Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
7 votes -
As a super admin ability to edit live report dashboards that are owned by someone else
Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
17 votes -
Add an area code or state filter in business analytics
The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.
this would be a great feature request, please review.
2 votes -
Report where it will show which users had not used RingCentral in the given timeframe
We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.
2 votes -
Performance Call Reports
For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.
1 vote -
Multiple owners for Public Dashboard
The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.
4 votes -
Change the start date of Yearly Reports
Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.
1 vote
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