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1001 results found

  1. Add Inbound Fax Analytics

    Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.

    22 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  2. Reporting - Filter options

    Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout times. Just give us more tools to report please.

    1 vote
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  3. add sound notifications on live reports when a call hits the queue

    Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

    2 votes
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  4. Conference call roster of participants

    provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

    6 votes
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  5. Auto Transfer #

    In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.

    1 vote
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  6. User Status on Exported Performance Reports

    Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. abandoned calls

    should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes
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  8. Allow you contact center folks to be able to see Analytical Reports

    I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.

    1 vote
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  9. Ability to modify the excel report from Analytics Subcriptions.

    We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

    1 vote
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  10. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  11. Audit Call Listening

    Would like to understand how many / which managers are listening to team calls live via the HUD

    1 vote
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  12. Recording % versus calls made

    It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes
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  13. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

    Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    1 vote
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  14. Increase length of time reports are saved

    All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    12 votes
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  15. RingCentral Analytics - Share and collaborate on saved reports

    We would like the ability to share reports we have configured saved with other users in RC Analytics.

    In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

    33 votes
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  16. create a Conference Bridge Report

    create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes
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  17. Call indentifier, provide the name in the reports

    The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

    1 vote
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  18. audit trail for who create modify remove dashboard on analytics

    Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

    1 vote
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  19. Add CSV option in Analytics Subscriptions

    Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.

    4 votes
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  20. Call Queue SLA

    I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.

    4 votes
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