1343 results found
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contacts
ringcentral software automatically logs in when a contact is entered
1 vote -
Agent Activity Report
Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.
29 votes -
automated fax
Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.
1 vote -
Set up rules for auto adding users to groups based on job title
The capability to automatically add the users on a call groups based on job title.
2 votes -
4 votes
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Abilit to show show call times for "call connected" & total outgoing calls made on Live Reports
- basically all i want the live reports to show call times for "call connected" & total outgoing calls made
2 votes -
Add average handle time to business analytics' table section for users dashboard
Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.
10 votes -
Preview of transfer for specific departments
It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
Key things to keep in mind are the following:- Total number of transfers per department to the rest of the company (Available).
- Number of internal transfers and to which department or particular number (Not Available).
1 vote -
Improve exporting of data for RingCentral chats/conversations
At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.
1 vote -
Analytics Report that includes both calls from RingCentral and Contact Center
We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.
1 vote -
2 votes
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Expanded condition parameters on alerts for devices
Will be utilizing the Rooms & Devices analytics report to track the number of hard phones that are offline. Need the ability to get proactive alerts for devices that are offline. There is the ability to select "devices" as an alert trigger but there is only the ability to select "Offline" as a condition. Need the ability to have more granular control of the condition like other alerts triggers. Conditions such as greater than or less than a threshold. Also wanted to define the monitoring timeframe.
3 votes -
Request User Activity
Report to show the following :
- each time user logs on and off throughout day
- Whether user is logging into PC/Laptop, Mobile or DeskPhone
- User changes their status (online, away etc) and when they are available for calls.
- Calls missed
- Calls which have been directed to voicemail
- Calls which are answered.
A daily time line detailing user activity would be perfect
2 votes -
Use Nomadic 911 For Location Information
Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
6 votes -
Adding "Missed call without VM" Option on the Business Analytics Dashboard
I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.
7 votes -
Our customer needs to see who deleted the faxes or messages in audit trail
Our customer needs to see who deleted the faxes or messages in audit trail.
4 votes -
Being able to call out to +590 Destination _ BT Accounts
Being able to call out to +590 Destination _ BT Accounts
Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory
Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
On the session log, its says " Rate not defined "Portal > Billing > Calling Rates > International > French
1 vote -
The ability to download the mapping on Performance Reports
Currently the mapping is only visible for individual calls on the Performance Reports. When you download the report the mapping does not show. It would help if admins had the ability to expand the data as you can in the call log to see the actual path of each call in one downloaded report to share with management.
1 vote -
drill down on a report for accurate missed calls on call queue
When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
5 votes -
Business Analytics Date Range - User Permissions
Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.
6 votes
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