1236 results found
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Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes -
RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.
Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show them differently if its a permissions issue.
1 vote -
Weekly increment reporting
Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE: I want a report that automatically generates every Sunday which shows the previous 5 business days. For example, the report would display analytics from 12/7/2020 - 12/11/2020, then the following Sunday, would increment and automatically generate a report which displays analytics for 12/14/2020 - 12/18/2020.Is there something I am doing wrong or another method we can get this option?
1 vote -
Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.
Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage trends and analysis.
1 vote -
Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics
Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to understand if our customers are using the full range of tools available to them within RCO/ACO/UCO etc.
1 vote -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
2 votes -
Export daily data from the analytics portal for more than one day at a time.
In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were made each of the days, it only gives a total. If there were a way to pull the number of out bound calls made each day for a week, then the data would not have to be pulled day by day.
1 vote -
ACE My Reports - Auto Report Deletion of expired reports
Within ACE, MY REPORTS, expired reports (one-time) should auto delete upon expiration. The report is expired, I cannot retrieve it, why should I have to manually delete the notification?
1 vote -
Allow Unknown inbounds/outbounds to Auto-Log into Google Sheets Without Requiring Existing Contacts
Currently, RingCentral call automation only logs calls into Google Sheets when the caller’s phone number already exists in the system/contacts. If the number is not saved as a contact, the call does not auto-enter into the Google Sheet unless we manually add the contact first.
This creates a major issue for sales teams because many inbound calls come from new or unknown leads. These leads are not already saved in contacts, but their call data is very important for tracking, follow-ups, reporting, and lead management.
Feature request:
Please remove the dependency that requires a phone number to already exist in…2 votes -
Ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
We request the ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
2 votes -
option to remove the KPI on the report
Ability to remove the KPI section in subscription.
1 vote -
Analytics Subscription with Schedule Run History Report
Andrew requested an email feature same as Schedule Run History Report in Contact Center that shows if there was an error when a subscription report had issues.
2 votes -
Reinstate Team and Default User Assignment in “Ask an Expert”
Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.Current Behavior:
At present, when using the “Ask an Expert” feature:Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer availableProblem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.Key challenges…
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User group as a filter option in the subscription report in the Tabs field
Please include the User group as a filter option in the subscription report in the Tabs field.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote
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