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1030 results found

  1. manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording

    I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes
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  2. contacts

    The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.

    2 votes
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  3. Include a link in analytics page

    Include ability to add a resource link to a custom dashboard that shows definitions of call results.

    Like this: https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_U

    1 vote
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  4. Custom Reports for Non Contact Center Accounts

    We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.

    1 vote
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  5. Report number of licenses used by each department for service chargeback

    There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. Make the trend graph available as a table with weekdays.

    1 vote
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  7. Performance Report Filtering

    Brand: BT Business

    Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
    We can only search phone numbers marked as INTERNAL and EXTERNAL.
    Most of the calls made by users are tagged as CALL OUT.

    1 vote
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  8. Add other Online data back up for RingCentral Archiver

    Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint

    1 vote
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  9. Agent report should include digital interactions

    When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Automated call logs for specific users

    To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes
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  11. Billing Dashboard

    The new billing portal has demonstrated enhancements but I still feel it's lacking in functionality that most business owners would want to see more of.

    • trend management, especially with a contact center instance, I find it difficult to see the invoices over time and compare them month to month. Why isn't there a dashboard that can demonstrate this graphically, leveraging the filters you have there now as toggles?

    • Export/Download, currently this exists on an invoice by invoice basis which is fine; however, I imagine many of us would like the ability to export the billing list as its represented in…

    7 votes
    Implemented  ·  1 comment  ·  Live Reports  ·  Admin →
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  12. Park off / transferred calls should consider as answered calls

    please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent

    1 vote
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  13. reporting to show who is the manager of all call queues

    The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes
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  14. answer call

    Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.

    1 vote
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  15. Adding the ability to download the call recordings as a subscription report.

    In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes
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  16. Would like the ability to determine if the sales rep or customer hangs up the phone on a call.

    1 vote
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  17. Option for Dark Mode on Desk Phones

    An option for the customer to change their desk phone themes to Dark Mode.

    2 votes
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  18. Ability to see the call details down to the seconds

    Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.

    1 vote
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  19. Call Log to show the name of who answer the call

    In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes
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  20. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).

    11 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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