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1015 results found

  1. Hybrid IVR and Call Queue

    I like that Call Queues have the option to Interrupt Audio with an Interrupt message. It would be nice to take that one step further and utilize it as a mini-IVR menu.

    I want to use the Interrupt Audio to let the person on hold know they can Press 1 (or whatever button) to go directly to that queue's voicemail and configure a button press to work in that manner.

    The current IVR configuration doesn't have what we need to utilize it for Queue purposes, and the Call Queues don't have configuration settings we like from the IVR menu.

    6 votes
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  2. We need to add "Total Talk Time" to performance reports

    Total Talk Time is in Live Reports, but not in performance reports. We need to look at total talk time the next day and over the month. Please add this feature to the KPI's

    3 votes
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  3. Read Recites

    I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message

    2 votes
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  4. ability to print AI transcription

    Customer wants to have an option to print the live transcription for their reference

    2 votes
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  5. Add "Average Outbound" Metric to Reporting

    Description: We would like to request the addition of a new metric in the reporting system to calculate the average outbound over a specified period (e.g., the past six months). This feature is essential for tracking agent performance and improving operational efficiency. Currently, this specific metric is not available in the reports.

    The new metric should allow users to easily pull the average daily outbound, excluding weekends, along with other existing metrics such as inbound talk time and dials made. This would be a valuable addition for teams looking to analyze agent performance and productivity more accurately.

    1 vote
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  6. Ring in order groups

    Regarding the configuration of two ring groups as requested:

    Establish the initial ring group under the designated extension, incorporating all numbers and the owner's extension.
    Create a secondary ring group under the same extension, replicating all numbers from the first group, excluding the owner's extension.

    This configuration enables efficient alternation between the two groups when the owner is unavailable.

    1 vote
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  7. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes
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  8. Get full data of an account in a zip file

    Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
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  9. After Hours Banner

    • question on after hours logic for the weekend a feature request to bring up would be to have the entirety of the after hours times displayed under the After Hours Banner.. so it shows the weekend there as well
    1 vote
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  10. RingCentral Integration with HubSpot : CRM Native Dialer should work with integration

    RingCentral for HubSpot currently has 2 ways to make outbound calls :

    • Place a call from dialpad
    • Use click-to-dial feature

    Would like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.

    1 vote
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  11. Develop reporting t determine incoming calls are coming from google ads versus organic or direct calls

    Develop reporting to determine incoming calls coming from google ads versus organic or direct calls

    1 vote
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  12. Auto email and additional archiving of Adoption and Usage analytics

    There needs to be an option for auto emailing this report at specified time intervals. Additionally, data for these analytics needs to be archived for a minnium of 1-2 years so managers can view performance over time.

    1 vote
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  13. Recording to be added on the spreadsheet for delivery reports

    Recording to be added on the spreadsheet for delivery reports.

    2 votes
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  14. Make Analytics Call Length Records Match Call Logs Call Records.

    We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.

    1 vote
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  15. Report Tool for AI Notes

    To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    16 votes
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  16. unique caller ID for each specific company and visibility on the caller's number

    When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.

    1 vote
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  17. RingSense: Add ability to differentiate the voice queues in RingSense reporting

    Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    3 votes
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  18. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

    We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.

    Having this data would enable us to proactively manage and address any potential overage issues before they occur.

    3 votes
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  19. Data displayed when in "widget" edit mode

    When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  20. add outlook account on archiver

    All call logs that are recorded to be transcribed in text form and intergraded to outlook email

    1 vote
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