1000 results found
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unique caller ID for each specific company and visibility on the caller's number
When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.
1 vote -
RingSense: Add ability to differentiate the voice queues in RingSense reporting
Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.
3 votes -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
3 votes -
Data displayed when in "widget" edit mode
When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
This causes confusion for our customers, as it appears there is incorrect data displayed.2 votes -
add outlook account on archiver
All call logs that are recorded to be transcribed in text form and intergraded to outlook email
1 vote -
rolling 30 day report
I'd like to be able to generate a 30-day rolling report in the date range field as a selection, "Last 30 days". Currently it only has "Last Month" or "This Month".
1 vote -
Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages
Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.
This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.
The ability to toggle this feature on/off or apply…
1 vote -
Downloading Inventory list
If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list
1 vote -
Make Call Log Report Viewable On Screen
When you download a detailed call log report to a .csv file, you get A LOT more data and info than you do when you view the exact same report on the screen. You have to download it to actually get the data. Please fix this. You should be able to set your filters and see the data on screen, and THEN download it if you so choose. Instead, you get a small sample on screen and no indication that there is a lot more in the download file.
1 vote -
Please add the last work week option to Call Log Reports.
Please add the last work week option to Call Log Reports. I see that I can manually choose the dates, but there is no way to select the last work week. This means I have no way to subscribe to this report without manually changing the dates. Last work week is available in most other reports, just not an option in the call log report for some reason. Screenshot is attached.
1 vote -
manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording
I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound
2 votes -
contacts
The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.
2 votes -
Include a link in analytics page
Include ability to add a resource link to a custom dashboard that shows definitions of call results.
1 vote -
Custom Reports for Non Contact Center Accounts
We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.
1 vote -
Report number of licenses used by each department for service chargeback
There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.
2 votes -
1 vote
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Performance Report Filtering
Brand: BT Business
Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
We can only search phone numbers marked as INTERNAL and EXTERNAL.
Most of the calls made by users are tagged as CALL OUT.1 vote -
Add other Online data back up for RingCentral Archiver
Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint
1 vote -
Agent report should include digital interactions
When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.
2 votes -
Automated call logs for specific users
To get automated call logs for specific users.
The analytics is not pulling up for the individual user
Just the KPI info.2 votes
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