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1032 results found

  1. SLA BREAKDOWN

    Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…

    4 votes
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  2. The ability to create a report from analytics to include total talk time instead of avg. talk.

    The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.

    4 votes
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  3. Business Analytics - Refused Calls

    The current Business Analytics dashboard doesn't have Refused Calls

    2 votes
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  4. Allow more specifications in the Delivery Settings

    We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.

    1 vote
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  5. Generate report for call queue after hours calls

    Generate report for call queue after hours calls

    3 votes
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  6. widgets

    Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.

    2 votes
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  7. Need a reporting for billing that send it on a monthly basis with attached PDF

    Need a reporting for billing that send it on a monthly basis with attached PDF

    The pdf needs to be attached to the invoice not a link to the login page.
    Need to create a scheduled report in the analytics section to do this.

    1 vote
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  8. Ability to set Caller ID settings for all users in MS Teams

    Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.

    2 votes
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  9. outbound live staff

    Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.

    1 vote
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  10. let each user see their own live report

    the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls

    1 vote
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  11. Report associating IVR data with transferring agent for post-call surveys

    Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.

    9 votes
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  12. RinCentral Adoption & Usage data Integration with Slack Channels

    RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.

    1 vote
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  13. Specific Future Dated Scheduled Reports Option

    To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes
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  14. Send Subscription report twice a day

    We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.

    2 votes
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  15. filter that can simplify the report generated to easily read the business analytics report

    I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation

    1 vote
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  16. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    11 votes
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  17. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  18. On the Adoption & Usage reports, filter by Site or by Department

    On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.

    3 votes
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  19. Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    2 votes
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  20. Make report cover sheets consistent across PDF, XLS and CSV outputs

    I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…

    1 vote
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