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1060 results found

  1. let each user see their own live report

    the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. Report associating IVR data with transferring agent for post-call surveys

    Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.

    9 votes
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  3. RinCentral Adoption & Usage data Integration with Slack Channels

    RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  4. Specific Future Dated Scheduled Reports Option

    To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  5. Send Subscription report twice a day

    We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. filter that can simplify the report generated to easily read the business analytics report

    I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
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  7. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    12 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
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  8. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  9. On the Adoption & Usage reports, filter by Site or by Department

    On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.

    3 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  11. Make report cover sheets consistent across PDF, XLS and CSV outputs

    I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  12. customize downloading call log reports

    Wants to have a way to customize downloaded call log reports either detailed or simple.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  13. ability to see calls not answered by first user in call queue

    i would like a detailed report to see when a call comes into a call queue, how many are answered by the first agent that it rang to vs when it has to bounce to additional agents. The bounced call not answered by the first agent should count as a missed call for that agent. So ideally a listing of the agents, how many calls rang to them, and how many calls were missed vs answered.

    1 vote
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  14. Call Recording Filenames RC App vs Admin Portal

    Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes
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  15. Performance Report for Business Hours by week

    we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour

    11 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  16. Analytics filter by Time of call

    For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.

    1 vote
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  17. consult calls

    Need the ability to report out on consult calls. Similar to the data download transfers report, showing the same data original skill, original agent, consult skill, consult agent and so on.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  18. Combine All Subscription Reports in One Email

    Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email

    3 votes
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  19. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    Implement the feature to allow voice to text dictation to be in Spanish
    Currently, messages are illegible due to the lack of this feature.
    Time is wasted when we have to log in to listen to the messages.

    2 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  20. Filter Performance reports from higher to Lower value

    The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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