1032 results found
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reports in analytics Upper and Lower Controls - Cost per Agent Hour
Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
- Upper and Lower Controls
- Cost per Agent Hour2 votes -
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
1 vote -
Ability to generate reporting for entire day without running into "Too many data points"
Allow reporting analytics to display data without requiring extra filtering before data appears.
Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.
Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.
1 vote -
Show how long a user has been in a current status
Good for Customer Service managers to see how long someone has been avaialable, on break, or not logged in. Live timing.
6 votes -
Generate reports for call quantity by specific producer groups - sales vs. Service team
We have a sales team and service team and need call reports specific to each group. Current reporting parameters is for the whole agency, and we need to be able to break these reports by producer and group.
1 vote -
Ability to send report via email immediately.
I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
There needs to be a send now option when you have a saved report.3 votes -
Have recording go automatically into my file when I download instead of me having to do it manually
Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file
1 vote -
Have persons name on the recording when it is downloaded to my recording file
I have to keep all recordings for a 10 year period for Medicare.
Having the persons name on the recording before being downloaded would save alot of time1 vote -
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
1 vote -
extract all external call data
Extract all external call data. Data to show users and queues and all other information.
1 vote -
BT CLOUD: IVR Key Presses (Analytics)
BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.
4 votes -
Option to have the Include attachment for voicemail notifications be enabled by default.
I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"
1 vote -
directory integration under super admin
adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier
3 votes -
Generate analytics reports showing detailed call queue report
The capability to generate a call queue report that shows detailed report.
- Duration of the call
- Who answered the call
- Who are the available user did not answer the call
- Who are the users engage on a call and cannot be answer the call29 votes -
user extra cost tab
- Having a tab in the analytics portal that show site by site the extra cost of users.
- Having the possibility to put limit of calls if we reach a certain amount of extra cost
2 votes -
Ability to see trend in calls to particular company numbers over time
We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.
1 vote -
alert
Alert to specific users based on call activity, for outbound calls/sales team.
We have a live dashboard that shows the current user statuses and duration, while the dashboard is valuable the manager of the team said it would be cool if in addition to that we could trigger emails to certain users if they are off the phone for more than a certain ammount of time.
For example, on a day where the user made made at least one call, send the user an email if later in the day they do not make a call for more than x…
2 votes -
Disable declined invitation notification on guest user
Getting a lot user getting email declined user sign up when they are not signing to anything and not using that to ringcentral. there should be an option to disable declined invitation notification on guest user.
7 votes -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another3 votes -
automated fax
Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.
1 vote
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