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  1. 1 vote

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  2. 1 vote

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  3. Requesting a new feature in RingCentral to enable easy retrieval of specific phone numbers from our %Abandoned calls KPI.

    Introduce a feature within RingCentral's analytics dashboard that allows users to generate customized reports specifically targeting abandoned calls. This report should include detailed information such as caller phone numbers, timestamps, and call durations.

    Implement a search functionality within the reporting feature, enabling users to quickly filter and identify abandoned calls based on various parameters like date range, call duration, or specific queue.

    By incorporating these features into RingCentral, users can efficiently track and address abandoned calls, ultimately improving customer satisfaction and…

    39 votes

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  4. When queue receives a call and one person answers, all members of the queue are given a "missed call" notification instead of an "answered elsewhere" notification as per the 23.3 update. Customer would like to be able to see and "answered elsewhere" notification so they don't call customers multiple times.

    35 votes

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    Under Review  ·  8 comments  ·  Alerts  ·  Admin →
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  5. Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes

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  6. Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.

    2 votes

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  7. 3 votes

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    1 comment  ·  Admin →
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  8. At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed as a manager of the call queue. It would be best to have a switch that allows them to have the capabilities to switch between the 2 or atleast the super admin would have the option to allow them to see either one through the portal roles and permissions.

    11 votes

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  9. I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

    1 vote

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  10. Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display calls from 7 AM to 12 NN

    40 votes

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    6 comments  ·  Other  ·  Admin →
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  11. ... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

    2 votes

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  12. It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.

    1 vote

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  13. would like to be able to filter reports for users that have MVP licenses only.

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  14. If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    1 vote

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  15. When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from

    4 votes

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  16. Customer wants the actual feature be added in Calls Tab in performance reports.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  17. It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes

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  19. Please provide the ability to generate top talkers report for specific Teams/chat channels.

    1 vote

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  20. The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.

    5 votes

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