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946 results found

  1. View Caller ID and Talk Time on Live Reports

    See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Selecting specific time & date

    In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  3. Add Common Area Phones to RingCentral Analytics

    It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Downloading Peformance Reports - Hourly

    You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. International Calls Report please

    Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

    16 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  6. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls

    11 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Be able to display an accurate service level based on my hours of operation.

    Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Tag or Mark Calls to be reviewed in the future

    It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what their intention for calling us is.

    1 vote
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  9. PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

    cust can access sms log and determine errors so they can do something on their end.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  10. Removing days from a report

    my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  11. Add Call Phases to download report

    Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  12. User self performance reports

    This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  13. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

    Current status:
    - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
    - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

    Why is it useful
    - Accurate data/information for reports that will be generated that targets daily performance.

    Who would benefit from it
    - Everybody who is using RC, all of your Clients.

    How should it work
    - In the clickable links, add yesterday.
    - In the custom range, please allow the users to generate report for 1 day (same from and to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

    Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. Reporting for internal messaging.

    Need to be able to search a report for messages by employee.

    3 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  16. Create a report to see the total call volume broken down by each hour of the day

    Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

    4 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  17. I need to have real time performance reports

    I need to have real time performance reports like the one available with live reports

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  18. Embeddable analytics dashboard

    An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spaced throughout our corporate offices/CS departments. As of now, this practice requires an entire computer dedicated to one task, displaying one full screen webpage on a large TV. Ideally, a widget or embeddable URL will navigate to a webpage and generate a unique token that can be entered into the analytics portion of a RingCentral account to authorize access(much like how some streaming devices will…

    4 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Enhance the performance reports to include the graph

    Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. super admin profile to have more powerful access to filter call logs per sites and groups

    super admin profile to have more powerful access to filter call logs per sites and groupshave more group manager so that the call log filtering wont be limited to the group manager in charge of the site

    14 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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