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  1. Request to have the option to download the report under the Business Analytics report

    2 votes

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  2. I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes

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  3. Customer would like to have an option to view the numbers of abandoned calls from analytics report.

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. Download user info should include the call-forwarding numbers

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes

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  6. I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits

    1 vote

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  7. We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating

    1 vote

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  8. I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Would like to have the option to Filter the no. of calls received for a DN under a Call Queue

    1 vote

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  10. verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?

    1 vote

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  11. Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes

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  12. I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?

    3 votes

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  13. Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.

    1 vote

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  14. A report for the service level average per month

    2 votes

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  15. A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    2 votes

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  16. We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks

    1 vote

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  17. caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers

    1 vote

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  18. Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    3 votes

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  19. Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes

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  20. This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.

    1 vote

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