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  1. Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    4 votes

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  2. Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both these objects but is not available as an option to show on the queue statistics report. Also, sometimes a call may be configured to go through another route before going to queue or IVR. Having a description field would allow end users to understand what the queue or IVR was when reviewing a report.

    1 vote

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  3. Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

    3 votes

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  4. Viewing data for a specific call queue with KPI view in graph format

    1 vote

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  5. Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    11 votes

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  6. Minute counter for every statusieAvailableUnavailableOn Break

    3 votes

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  7. How do I get a audit report for
    - login/logout times
    - desktop / mobile app

    4 votes

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  8. remove or add option for stop handling time recording when call was transfer

    1 vote

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  9. The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    3 votes

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  10. Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    3 votes

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  11. RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)

    2 votes

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  12. there should be an options that the AHT will not be included when doing transfer

    1 vote

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  13. We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    10 votes

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  14. RingCentral report is really hard to understand and we want to have it improve to be more user friendly.Reports doesn't have ledger to explain definitions and what it does.

    1 vote

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  15. Call Report that will show reason it was declined

    8 votes

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  16. Current behavior: Go to Business Analytics > Queue dashboard > Select the queue in the filter > Click on the name of the call queue to view the details of the queue calls. There is no download option unlike in the Performance Reports.

    Expected Behavior: It would be helpful to have the option to download the queue call details report.

    1 vote

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  17. It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    3 votes

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  18. It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data

    2 votes

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  19. Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    2 votes

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  20. need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day

    2 votes

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