599 results found
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Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics
Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to understand if our customers are using the full range of tools available to them within RCO/ACO/UCO etc.
1 vote -
Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.
Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage trends and analysis.
1 vote -
Live Reports
Requesting for this following features:status: "on a call" can be placed on top, currently it's either unavailable or available onlyif an agent is on a current call, phone number should show in live reportshave the ability to change the status of an agente.g ext 103 is on avail using live reports we can change it to unavailablebasically it's like call logs on a live report environment
3 votes -
Export an excel file of all users/extensions along with all of their configuration settings.
It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings.IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting settings versus who is using the default
5 votes -
Report to identify how many unique callers were answered or missed in a day.
We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed customer. If we had 8 different numbers missed in five minutes we've missed eight customers. It would be helpful to identify that.
8 votes -
Tracking Texts as a KPI
For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
4 votes -
Export daily data from the analytics portal for more than one day at a time.
In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were made each of the days, it only gives a total. If there were a way to pull the number of out bound calls made each day for a week, then the data would not have to be pulled day by day.
1 vote -
Performance Report on read/unread Voicemails
For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
5 votes -
Analytics by Dept
Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.I would also suggest greater internal communication on suggestions-- it took a lot of steps and apparent miscommunications to be directed here.
5 votes -
Selection for last work month report
Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
2 votes -
Call Log for Conference Calls (Voice and Video)
Audit tracking of who connected to audio or video conference call
5 votes -
Filter non-business hours out of RingCentral Analytics Portal reports
It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
6 votes -
Text Message Auditing
It would be nice to have a way to access the text message exchange of agents for auditing purposes.
18 votes -
Need Reports Greater than 6 months, Need one year
I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone useage from working from home.
38 votes -
Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
1 vote -
Analytics Report to display number of calls of phone numbers on the account
Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).
1 vote -
Allow Super Admin Users to Manage What Counts as an Abandoned Call
Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" in the company metrics.
36 votes -
Add a "Who's On Deck" widget to Live Reports
We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 people whose phones were about to ring and the order in which they would ring. This would be helpful for training new call center agents, or just letting existing agents know when they've got time to re-fill their coffee mug.
21 votes
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