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  1. Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.

    8 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  2. The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locate the one your team uses.

    4 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. Cant achieve to calculate correctly the average speed for a user to answer a call

    7 votes

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    Planned  ·  3 comments  ·  Other  ·  Admin →
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  5. If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

    6 votes

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  6. The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…

    1 vote

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  7. Refused calls are those that a User did not answer. For example, a call was routed to a rotating Call queue, specifically to User A. User A did not pick up his phone, so the call was routed to User B. User B answered the call. The Performance Report will count the call as answered by User B and will be counted as a refused call by User A.Expected Behavior: Would want a report that will tag the refused call as one when entered in the queue regardless if 3 members did not answer the call.

    4 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  8. To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).

    1 vote

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  9. It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes

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  10. Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

    3 votes

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  11. This will help account owners in checking how long the users put the caller on hold during the interaction.

    1 vote

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  12. create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes

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  13. I tyhiunk we save system managers time in setting the system up

    1 vote

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  14. Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: checking for a call in the time zone of the user especially when there is an issue with a call and they send the details of the call in their time zone then it would be beneficial for the admin to be able to adjust the call time zone in analytics in order to verify that it is the exact…

    7 votes

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  15. We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on calls and not justhandles time which is calculating connected calls length time only.

    1 vote

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  16. Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.

    3 votes

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  17. This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example

    3 votes

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  18. Hi, we're looking to submit feature requests for the following:KPI column for Outbound: Handle timeIt seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports.Its only available for inbound calls currently.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  19. 1 vote

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  20. would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes

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