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1032 results found

  1. Analytics

    verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?

    1 vote
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  2. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
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  3. track spikes in call volume

    I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?

    3 votes
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  4. Ability to see if the call is answer using a deskphone or desktop/mobile app

    Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.

    2 votes
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  5. SLA report

    A report for the service level average per month

    2 votes
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  6. Detailed Transfer Call Report

    A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    4 votes
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  7. Merge Mitel call reports with Ring Central

    We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks

    1 vote
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  8. filter extensions who has a call forwarding option on analytics

    caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers

    1 vote
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  9. Add number of calls refused to live reports

    Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    4 votes
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  10. Rooms and Devices Status for 24 hours

    Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes
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  11. Analytics Report for Phone Downtime

    This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.

    1 vote
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  12. Report Analytics for Outbound Call and Faxes

    Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    5 votes
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  13. Add description to queue and IVR menus and make these available as columns on reports

    Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both these objects but is not available as an option to show on the queue statistics report. Also, sometimes a call may be configured to go through another route before going to queue or IVR. Having a description field would allow end users to understand what the queue or IVR was when reviewing a report.

    1 vote
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  14. RCCC: DFO Reporting Request

    Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

    3 votes
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  15. Viewing data for a specific call queue with KPI view in graph format

    Viewing data for a specific call queue with KPI view in graph format

    1 vote
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  16. Performance Reports to Sync with Business Analytics Report

    Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    18 votes
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  17. Minute Counter Visibility

    Minute counter for every statusieAvailableUnavailableOn Break

    3 votes
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  18. users login/logout audit

    How do I get a audit report for
    - login/logout times
    - desktop / mobile app

    8 votes
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  19. add an option stop tracking handling time when transferred away from the system

    remove or add option for stop handling time recording when call was transfer

    1 vote
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  20. Multiple owners for Public Dashboard

    The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
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