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1060 results found

  1. Option to delete sms log report

    The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  2. Inbound Call Lead Tracker

    Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.

    3 votes
    0 comments  ·  Live Reports  ·  Admin →
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  3. Our customer needs to see who deleted the faxes or messages in audit trail

    Our customer needs to see who deleted the faxes or messages in audit trail.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  4. Terminology for some of the reporting needs to be updated.

    The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.

    The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  5. Centralized RingCentral Data Retention

    Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote
    0 comments  ·  Other  ·  Admin →
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  6. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  7. reporting on missed call queue calls

    Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    10 votes
    0 comments  ·  LOB  ·  Admin →
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  8. Support Monitored Calls in Business Analytics

    When a call has been monitored, the call is no longer showing in Business Analytics.

    4 votes
    0 comments  ·  LOB  ·  Admin →
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  9. Add an area code or state filter in business analytics

    The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  10. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
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  11. Super Admin should be able to access voicemail recordings using the Call log report

    Super Admin should be able to access voicemail recordings using the Call log report

    12 votes
    0 comments  ·  Accessibility  ·  Admin →
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  12. Call User Note Feature to track call details / description in real time - for traffic management call centers

    Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes
    1 comment  ·  Live Reports  ·  Admin →
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  13. Analytics Widgets to compare data

    To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  14. Generate Volume / % of abandoned calls and volume of calls received outside working hours

    I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote
    0 comments  ·  Other  ·  Admin →
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  15. Live report access for users that is not a Super Admin

    Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    15 votes
    2 comments  ·  Live Reports  ·  Admin →
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  16. Generate report for %Missed (w/VM) with the source of the call in one tab

    % Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.

    3 votes
    0 comments  ·  Live Reports  ·  Admin →
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  17. call park reporting in analytics

    have a call park reporting in analytics

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  18. Need an alert for this.

    We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
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  19. Detailed report of abandoned calls in a call queue in analytics

    Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    33 votes
    1 comment  ·  Other  ·  Admin →
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  20. remove ringcentral logo on reports

    The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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