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1060 results found

  1. In Performance reports, under the user tab, allow us to select multiple call queues

    Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.

    5 votes
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  2. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  3. Determine the phone numbers from Abandoned calls from Analytics Report

    Customer would like to have an option to view the numbers of abandoned calls from analytics report.

    9 votes
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  4. Download user info should include the call forwarding numbers

    Download user info should include the call-forwarding numbers

    22 votes
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  5. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  6. I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines

    I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits

    1 vote
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  7. Customer Service live report bookmark

    We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating

    1 vote
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  8. Adding "Missed call without VM" Option on the Business Analytics Dashboard

    I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.

    7 votes
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  9. Filtering Analytics Performance

    Would like to have the option to Filter the no. of calls received for a DN under a Call Queue

    1 vote
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  10. Analytics

    verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?

    1 vote
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  11. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
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  12. track spikes in call volume

    I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?

    3 votes
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  13. Ability to see if the call is answer using a deskphone or desktop/mobile app

    Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.

    2 votes
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  14. SLA report

    A report for the service level average per month

    2 votes
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  15. Detailed Transfer Call Report

    A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    4 votes
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  16. Merge Mitel call reports with Ring Central

    We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks

    1 vote
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  17. filter extensions who has a call forwarding option on analytics

    caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers

    1 vote
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  18. Add number of calls refused to live reports

    Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    4 votes
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  19. Rooms and Devices Status for 24 hours

    Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes
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  20. Analytics Report for Phone Downtime

    This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.

    1 vote
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