1334 results found
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Soft client registration report
Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.
3 votes -
Provide a report which breaks calls received to a queue by set time frame
Generated report provides in increments (i.e 7:00 to 7:59, 8:00 to 9:00, etc)
1. Calls taken by a users
2. total calls received
3. length of calls
4. Possible custom fields2 votes -
Create a report which will provide user in queue informatiom -
Create a report which will provide user in queue informatiom -
This will proved information on when a user is in a queue and available to take calls1 vote -
Mute call recording announcement in the users end
Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.
2 votes -
RingCentral Toll Free number service monitoring up and down status
Would like the feature where customer can monitor their Toll Free number/s for up and down status.
If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.
This will aid instead on the customer…
2 votes -
Real-Time Agent Status Notifications
Currently, the Live Report in RingCentral's analytics portal offers a valuable overview of agent activity. However, it requires active monitoring and refreshing to stay updated on changes in agent status.
I propose adding a real-time agent status notification system that provides immediate, visual alerts within the portal whenever there's a change in an agent's status. This would include notifications for:
Agent becomes available: A notification pops up when an agent finishes a call or becomes available to take calls from the queue.
Agent goes on queue: An alert appears when an agent activates their queue status, indicating they're ready to…3 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
3 votes -
1 vote
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ability to forward missed calls to a third party app
When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.
1 vote -
ability to generate phone usage if the person is
Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM
1 vote -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
6 votes -
reports in analytics Upper and Lower Controls - Cost per Agent Hour
Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
- Upper and Lower Controls
- Cost per Agent Hour2 votes -
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
1 vote -
Ability to generate reporting for entire day without running into "Too many data points"
Allow reporting analytics to display data without requiring extra filtering before data appears.
Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.
Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.
1 vote -
Show how long a user has been in a current status
Good for Customer Service managers to see how long someone has been avaialable, on break, or not logged in. Live timing.
8 votes -
Generate reports for call quantity by specific producer groups - sales vs. Service team
We have a sales team and service team and need call reports specific to each group. Current reporting parameters is for the whole agency, and we need to be able to break these reports by producer and group.
1 vote -
Ability to send report via email immediately.
I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
There needs to be a send now option when you have a saved report.6 votes -
Have recording go automatically into my file when I download instead of me having to do it manually
Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file
1 vote -
Have persons name on the recording when it is downloaded to my recording file
I have to keep all recordings for a 10 year period for Medicare.
Having the persons name on the recording before being downloaded would save alot of time1 vote -
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
1 vote
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