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1034 results found

  1. Add average handle time to business analytics' table section for users dashboard

    Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Analytics: Overflow Call Queue: Track Total Wait Time Across Queues

    For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.

    1 vote
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  3. Call reports from frequent callers.

    I can see the reports to count calls by user and queue but I want to get a report showing customer's phone numbers who have called us multiple times from the same number

    4 votes
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  4. New live report widget for top / bottom performers

    I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.

    1 vote
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  5. Remove ability to Unsubscribe from Business Analytics Subscriptions

    Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

    1 vote
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  6. Video Recording - Daily/Weekly/Monthly Reports

    Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

    4 votes
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  7. Call Log Information for RingGroup

    Calls that were connected to an extension with RingGroup set don't provide details on the extensions being connected, who was able to answer or miss the phone call

    1 vote
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  8. The ability to transfer the ownership of performance reports of one extension to another.

    It will be easier for customer to just change the ownership instead of creating a new performance report.

    1 vote
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  9. Email to Fax Report

    To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.

    5 votes
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  10. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    13 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  11. Live Reports and Performance Reports - Restrict data visibility

    Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking

    1 vote
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  12. Report Subscription Customization

    For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

    4 votes
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  13. Weekly Call Trends Analytics

    I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.

    2 votes
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  14. New Widget for Live Reports

    Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.

    1 vote
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  15. Ability to check possible reason why calls are getting dropped

    Customer wanted to be able to check the reason why calls are getting dropped.

    9 votes
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  16. Total talk time is not an option to table Widget of Business Analytics

    Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.

    8 votes
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  17. Report that shows user Call Recording Status & Permissions

    This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users

    4 votes
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  18. Agent Details - select agents to view

    Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.

    2 votes
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  19. Be able to export Call Quality Reports to PDF

    I would like to be able to export the quality reports to send them out.

    2 votes
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  20. Voicemail Peports

    To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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