880 results found
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LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S
The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
2 votes -
Allow custom work week in LOB Analytics
I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sunday to Saturday
1 vote -
Comprehensive Report for List of All Users in the Account and Changes and Devices Information please
Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes
19 votes -
Please add Outbound KPI on call queue under Performance Reports
Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.
5 votes -
Annual analytics report
Annual analytics report
2 votes -
Live Training on Analytics
A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
1 vote -
Sort Performance Call Log Report by Users Extension
We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension makes more sense so each user can see their calls at a glance. (yes I know they can sort it themselves in excel, but that is assuming they are proficient in excel). it makes more sense to juast have it sorted when they receive it.
1 vote -
Select multiple call Queues in LOB (Line of Business Analytics)
I am building a report where-by we want to filter to only show data for call queues. In LOB, there does not appear to be a way where-by we can select all call queues without doing it manually, one by one (and there are thousands of Call Queues)
1 vote -
analytics dropped down menu for all numbers with kpi
hiplease include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit
2 votes -
Call Logs Reports Account Identifier
Please include to the call logs email report the account where that specific report/email was sent from, espcially if they are handling multiple accounts and receiving email from the call logs reports daily so they easy know which account call report they recieved.
7 votes -
Have service status notifications in other languages
As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks
1 vote -
Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Issue: Incorrect call results in LOB analytics
Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Step to Reproduce:
Login to UID:6304540258
Click Reports
Choose Analytics
Go to Performance ReportAdditional Info:
Informed customer for feature request
Submit Idea on ideas.ringcentral.com
Feature Request: CUSTCOM-I-7751 (Edited)2 votes -
Would like my dashboard named "Last month call summary" to default to last month.
Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.
3 votes -
A report that shows the daily call trends by the hour for an entire month.
My call center manager wants to see monthly trends by hour to help him with staffing.
6 votes -
RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls
We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls
3 votes -
Hard Phone Connectivity Alert
Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).
1 vote -
one button monitoring
cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru
1 vote -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
4 votes -
to have a feature to have a live reports that showed progress day by day
to have a feature to have a live reports
that showed progress day by day2 votes -
Need Unique inbound call analytics on the analytics graphs
It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.
6 votes
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