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1032 results found

  1. The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.

    3 votes
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  2. We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.

    1 vote
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  3. Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.

    1 vote
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  4. needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends

    4 votes
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  5. It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.

    4 votes
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  6. Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.

    1 vote
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  7. Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.

    1 vote
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  8. Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?

    4 votes
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  9. Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.

    35 votes
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  10. I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
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  11. ability to find out who is answering the phones when they are not on the phone and who is not.

    1 vote
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  12. Wanted to see truly only the time this
    user has been live talking, not any time on hold, transfer, Hold, etc.

    2 votes
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  13. Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.

    1 vote
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  14. Request to be able to create your own metric within the business analytics dashboards. Currently metrics are all prebuilt but the customer is asking if they could customise the metrics themselves (similar to how we can customise KPIs)

    2 votes
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  15. Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
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  16. Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?

    1 vote
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  17. Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.

    3 votes
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  18. The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.

    4 votes
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  19. Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.

    4 votes
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  20. when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen

    2 votes
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