1147 results found
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SLA report
A report for the service level average per month
2 votes -
Detailed Transfer Call Report
A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.
5 votes -
Merge Mitel call reports with Ring Central
We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks
1 vote -
filter extensions who has a call forwarding option on analytics
caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers
1 vote -
Add number of calls refused to live reports
Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
4 votes -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
Analytics Report for Phone Downtime
This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.
1 vote -
Report Analytics for Outbound Call and Faxes
Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.
6 votes -
Add description to queue and IVR menus and make these available as columns on reports
Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both these objects but is not available as an option to show on the queue statistics report. Also, sometimes a call may be configured to go through another route before going to queue or IVR. Having a description field would allow end users to understand what the queue or IVR was when reviewing a report.
1 vote -
RCCC: DFO Reporting Request
Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.
3 votes -
Viewing data for a specific call queue with KPI view in graph format
Viewing data for a specific call queue with KPI view in graph format
1 vote -
Performance Reports to Sync with Business Analytics Report
Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics
23 votes -
Minute Counter Visibility
Minute counter for every statusieAvailableUnavailableOn Break
3 votes -
users login/logout audit
How do I get a audit report for
- login/logout times
- desktop / mobile app12 votes -
add an option stop tracking handling time when transferred away from the system
remove or add option for stop handling time recording when call was transfer
1 vote -
Multiple owners for Public Dashboard
The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.
4 votes -
Add "Forwarded To" information to an Analytics report.
Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
4 votes -
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
2 votes -
remove option for handling time when call was transfer
there should be an options that the AHT will not be included when doing transfer
1 vote -
Generate Report based on Caller ID Number
We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
12 votes
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