1334 results found
-
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
1 vote -
All Data Tagged in Call Records
Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.
While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…
2 votes -
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a
3 votes -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
3 votes -
Performance report align with user call logs
It would be great if the data coming from Analytics would align or match the information showing from the user call logs. This will prevent any discrepancy
104 votesFuture Consideration ·
AdminGurpreet Singh
(Principal Product Manager, Platform, RingCentral)
responded
Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.
-
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
5 votes -
increase for non-profit organization SMS allotment
As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.
3 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
7 votes -
Fax Confirmation Page
An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.
- When it was sent, date and time
- Duration of the fax
- Number dialed
- Result
- Pages sent - this is a metric that is currently not monitored from my experience. If I…
11 votes -
Send email notifications specifically for failed outgoing faxes.
Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.
11 votes -
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
4 votes -
Receive SMS only
Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.
2 votes -
IVR prompts
The option to choose a male or female voice for the text to speech prompts
2 votes -
contact dates
ring-central software automatically logs in date contact was entered
1 vote -
contacts
ringcentral software automatically logs in when a contact is entered
1 vote -
Set up rules for auto adding users to groups based on job title
The capability to automatically add the users on a call groups based on job title.
2 votes -
Abilit to show show call times for "call connected" & total outgoing calls made on Live Reports
- basically all i want the live reports to show call times for "call connected" & total outgoing calls made
2 votes -
Adding a "country" filter in analytics portal
Add a "country" filter in analytics portal, under performance report tab
20 votes -
call log report - app calling
Hello Ring team,
We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.3 votes -
filter for recorded calls
Create an analytics report data filter for recorded calls only.
1 vote
- Don't see your idea?