774 results found
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Exclude weekends for call log analytics
Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
2 votes -
Viewing metrics per day when looking at a specific time period, rather than summed or averaged
When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other metrics I choose) they made on each specific day. That will be more informative to me than the way it is currently set up. For example, if I look up an individual's numbers for the last week, it will only give me the total number of inbound calls and outbound calls and…
1 vote -
Report of Users on a User Template
There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the correct people are assigned to a user template, and allow us to make updates if needed.
7 votes -
Hourly Report on Analytics
customer wants to have an option to generate automatic hourly call productivity report
6 votes -
Daily time frame call analytics
I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!
3 votes -
Text Receipt Report
Report to detail text messages, sent, delivered, etc..
2 votes -
Performance Report Detail Trend
We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
4 votes -
Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.
Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.
4 votes -
SMS Report LOG required.
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
11 votes -
View Caller ID and Talk Time on Live Reports
See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
5 votes -
Selecting specific time & date
In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
1 vote -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
3 votes -
Downloading Peformance Reports - Hourly
You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
1 vote -
International Calls Report please
Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
14 votes -
KPI - Average wait time Abandoned calls and Average wait time Answered calls
Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls
11 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Tag or Mark Calls to be reviewed in the future
It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what their intention for calling us is.
1 vote -
Removing days from a report
my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.
1 vote -
Add Call Phases to download report
Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
2 votes -
User self performance reports
This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
1 vote
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