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1063 results found

  1. Add Handle Time and Answered to Outbound KPI

    Hi, we're looking to submit feature requests for the following:KPI column for Outbound: Handle timeIt seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports.Its only available for inbound calls currently.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  2. Fix your call reports

    To work

    1 vote
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  3. Allow import of Call logs from CC to UC or vice versa

    would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes
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  4. Duplicate analytics report

    it will provide an accurate information about live reports if it's not duplicated

    1 vote
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  5. Stratify First-time Callers from Repeat Callers

    It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.

    7 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  6. Add Week-to-date as a date range filter for calls

    Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

    22 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  7. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes
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  8. All SMS from RC (including voicemail notifications) should be included in a log.

    All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.

    7 votes
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  9. abandoned calls

    should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes
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  10. Analytics Report Issue

    Add a reason why the call didn't go through even though it's beeing counted in the #'s

    2 votes
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  11. Selective application of global filters

    We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.

    1 vote
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  12. QOS and call logs for CX1 to RC connections

    Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls. We would REALLY like to have QOS work on these extensions, and we'd love to see how often agents reconnect to thier agent legs.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Choose between internal and external calls on Active Users graph

    It would be useful to be able to share the graph of Active Users just based off external calls.

    1 vote
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  14. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    8 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  15. Select individual days for scheduled reports

    I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

    5 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  16. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  17. Add time slot filter in Adoption & Usage.

    We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

    4 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  18. Need a way to limit the user that a Person can see on Reports

    I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.

    1 vote
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  19. Retain Caller Name when Exporting an LOB Analytics Widget

    As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly less useful, can we please make it possible to not omit those names so that they display in the spreadsheet? This would be a huge improvement.

    10 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Live report Upgrade for more statuses and numbers to measure

    It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount or time unavailable.

    10 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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