828 results found
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Filter non-business hours out of RingCentral Analytics Portal reports
It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
10 votes -
Text Message Auditing
It would be nice to have a way to access the text message exchange of agents for auditing purposes.
25 votes -
Need Reports Greater than 6 months, Need one year
I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone useage from working from home.
43 votes -
Analytics for video usage
It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
3 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
2 votes -
Analytics Report to display number of calls of phone numbers on the account
Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).
5 votes -
Allow Super Admin Users to Manage What Counts as an Abandoned Call
Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" in the company metrics.
46 votes -
Add a "Who's On Deck" widget to Live Reports
We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 people whose phones were about to ring and the order in which they would ring. This would be helpful for training new call center agents, or just letting existing agents know when they've got time to re-fill their coffee mug.
21 votes
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