973 results found
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leave off deactivated users from adoption and usage report
Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
2 votes -
Outbound Call being identified as connected or missed.
Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.
6 votes -
Date and time format to match user account region
The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all office applications. When we carry out performance reports, all the date time stamp entries are read as invalid data. This is an Extremely urgent request as only have a couple of weeks to go to submit the report for the year.
2 votes -
Performance report for 12 months (YTD)
Hello Ringcentral Team,we would like to submit a request to implement a report on calls received YTD.This data is crucial for our call center.Thank you!
18 votes -
ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS
Cust needs to see the active call's timer so they can see the real time call lenght of the current call for any given agent in a queue.
2 votes -
Offer business hours selection for recurring reports in analytics.
Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one available. This increases the missed calls and abandoned calls for the queue and is not accurate for business hours activity.
25 votes -
Add reports to Dashboards as a widget
Once a useful report is created, it should be able to be added to a dashboard
2 votes -
Share Reports
Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
5 votes -
Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.
In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view these dashboards would struggle to create it; and I don't want them having to sift through a list of 100+ public dashboards to find the one I'd created for them.I should be able to craft a private dashboard, export that dashboard to a file and send it to who needs it. They could then import that dashboard…
8 votes -
"Wrap up" status visibility
An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automatically so that the queue manager is able to see that they are in the "cool down" period. Also to have the ability to change this status manually to Available in less than 5 mins if needed.
4 votes -
Power BI Integration
Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
5 votes -
Missed call and schedule call reports request via email
Missed call and schedule call reports request via email
1 vote -
[ANALYTICS] Restricted view on specific sites
Hello,It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure.IE : A World Wide Company - Give access to the stats of French sites for the French Manager.
6 votes -
Analytics report date range access
Hello, could it be possible to get reports for calls for the past 12 months?
3 votes -
Analytics report for IVR key presses
Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they get another menu with four options 1 - Schedule information 2- Sales 3- ADA 4 - Complaints. I need a report that will tell me what option each customer pressed for the day/month etc.
51 votes -
Ability to report on metrics over time
Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
3 votes -
Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports
My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when their phone is on DND (do not disturb). If an employee is on DND say having a day off or on an important conference call or in a training, then we do not want to have those calls count against them. We are only trying to track when they truly were available but missed the call because they…
7 votes -
Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...
...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.
3 votes -
Option to download participant in RCV meeting
Please consider to have an option to download participants list and have the same options and view as "Meeting Dashboard" for QOS > Meetings/RCV meetings.Or if not, add RCV meetings on Meeting Dashboard so that users/admin can view the details and have an option to Export Details to CSV.
1 vote -
More Customized Analytics
It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be…
2 votes
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