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264 results found

  1. Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    3 votes

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  2. Current Behavior: The "Play Hold Time" feature will only play for callers after the first call in the queue (second, third, etc.) and they'll hear the queue time of the longest call in the queue (first queued caller), so if there are 10 callers in the queue, 2 - 10 will hear what call 1's (first queued caller) wait time has been. As in, the amount of time the longest call has been in the queue, so if caller 1 (first queued caller) in the queue has been in the queue for 30 minutes, the (second, third, etc callers) in…

    3 votes

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  3. Generate a consolidated report of user data across multiple call queues.

    I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.

    3 votes

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  4. Calls that are monitored are not showing under the action tab for call logs

    3 votes

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  5. Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.

    3 votes

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  6. Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.

    Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.

    3 votes

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  7. Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    3 votes

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  8. Need to add "License type column" in All users list download report.

    3 votes

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  9. To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes

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  10. Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email

    3 votes

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  11. It will be better if we can log the DND time stamp of the desk phone for monitoring.

    3 votes

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  12. Customer would like to include the ringing time to show in analytics as part of the reports.

    3 votes

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  13. The ability to edit all the global filters in Business Analytics dashboards created by someone else and shared with others. Right now, there is view-only access and the ability to duplicate the report. We'd like to minimize the # of ad-hoc reports being used by Supervisors, and instead allow one dashboard of all widgets exec leadership deems critical, with the option to filter the global filters so that any one given Supervisor can see (1) their team's performance, and (2) within whatever date range they require.

    3 votes

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  14. Allow Analytics Data to be pulled via API

    The customer would like to retrieve analytics details via API in order to check the call disposition per user

    3 votes

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  15. According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.

    Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.

    3 votes

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  16. As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.

    3 votes

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  17. I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.

    I simply want a column that shows total calls (in & Out) Live reports - Agent View

    3 votes

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  18. I want to add common area phones to call queue ring group/member

    3 votes

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  19. Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.

    2 votes

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  20. Ability to generate a list of work hours for all users.

    2 votes

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