1101 results found
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Call User Note Feature to track call details / description in real time - for traffic management call centers
Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.
2 votes -
call park reporting in analytics
have a call park reporting in analytics
2 votes -
Need an alert for this.
We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.
I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.
2 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
2 votes -
automated report
Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.
2 votes -
To have the option to set a label for a phone number to show in the call logs.
Customer would like to have the option to set a label for the phone number to show in the call logs.
Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.
Feature request for Super Fares.
2 votes -
Emojis Report
Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.
2 votes -
in analytics.ringcentral.com/performance-report/default/call-details a call queue can be selected and the member of the queue who answer...
...ed the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?. If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report
2 votes -
An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time this
user has been live talking, not any time on hold, transfer, Hold, etc.2 votes -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
2 votes -
Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...
... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
2 votes -
Analytics for Standard users
It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.
2 votes -
Tag/Categorize calls for business analysis to solve business problems
We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expiration). Agents can choose the admin pre-defined tags/categories and assign it to the call in order to track the TYPE OF CALL. Admin can run the reports filtering by tag/category in order to analyze types of calls. This features is HUGE for us. It will help the admin know how to run their business better like: 1) track phone sales…
2 votes -
Live Report Service Level and Queue Monitor Change
I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph.This would allow us to see "company wide" statistics like the service level for all queues is 88% and there are 12 total calls waiting, but we can still track service level and calls waiting by individual queues if needed. Total Calls Waiting: 12 Service Level 88%Sales Calls Waiting: 2 Service Level 97%Support Calls Waiting: 10 Service Level 80%
2 votes -
Agent Details
I don't understand why the Agent details in Live Reports is ONLY accessible for that day. There needs to be an option to get a detailed report in that format with how many calls each agent took for each queue after that day without having to manually calculate myself.
2 votes -
Analytics for Meetings Dashboard: Report Specifically For 1 Day Only
Current status:
- Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
- Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.Why is it useful
- Accurate data/information for reports that will be generated that targets daily performance.Who would benefit from it
- Everybody who is using RC, all of your Clients.How should it work
- In the clickable links, add yesterday.
- In the custom range, please allow the users to generate report for 1 day (same from and to…2 votes -
Downloading Peformance Reports - Hourly
You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
2 votes -
Text Receipt Report
Report to detail text messages, sent, delivered, etc..
2 votes -
Exclude weekends for call log analytics
Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
2 votes -
Analytics: Voicemail total minutes
I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.
2 votes
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