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974 results found

  1. Syncing RingCentral Analytics to Monday.com CRM

    Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.

    2 votes
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  2. Deleted numbers to be remove on Analytics immediately or lesser than 6 month

    Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes
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  3. Add an analytic for failed calls

    If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    2 votes
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  4. Custom Role

    create a role where user can see only selected extensions for call logs

    1 vote
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  5. Performance Reports for Message-Only Extensions

    Include Message-Only Extensions in performance reports for analytics.

    1 vote
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  6. Purchase Mobile number from Germany

    Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
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  7. Show Second Number in Agent Details Live Report

    I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only

    1 vote
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  8. company directory needs a over haul not user friendly

    admin user directory is very not user friendly

    1 vote
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  9. it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account

    Please allow sign in without needing to receive one time pin

    1 vote
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  10. Analytics Report for Robocall

    The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.

    1 vote
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  11. Remove deleted users from Performance Reports

    We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
    There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.

    1 vote
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  12. Allow date and time range on reports to be over a period of time that spans over 2 days

    Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.

    1 vote
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  13. Summarize internal messaging/conversation in Ringcentral app like a chat transcript

    Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    1 vote
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  14. Hourly

    I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…

    1 vote
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  15. Add Columns and Rows on Downloadable analytics report

    Add Columns and Rows on Downloadable analytics report

    1 vote
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  16. Allow KPIs + metrics to be downloaded in an interactive PDF format

    Allow KPIs + metrics to be downloaded in an interactive PDF format. Where you can drill down into each individual call leg, network element and connected endpoint. This can help with call flow analysis, MOS, jitter, overruns, QoS, underruns, tunnels, ports etc - along with some or mobile device metrics with the ladder.

    1 vote
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  17. Allow unassigned deskphone to be assigned an unassigned user/extension

    Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.

    1 vote
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  18. show the agent that transferred the call in real time analytics

    It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.

    1 vote
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  19. Download Business Analytics Report without all the call details just the results

    Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.

    1 vote
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  20. ability to receive email with summary of the notes for every call after every phone call

    ability to receive email with summary of the notes for every call after every phone call

    1 vote
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