1101 results found
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All Data Tagged in Call Records
Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.
While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…
2 votes -
Receive SMS only
Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.
2 votes -
IVR prompts
The option to choose a male or female voice for the text to speech prompts
2 votes -
call log report - app calling
Hello Ring team,
We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.2 votes -
More options for how Quality of Service reports are calculated.
Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.
2 votes -
Custom Rule for Call Queue, ability to transfer to other device
I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.
2 votes -
View individual responses in calibration report
In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration
2 votes -
Press 1 for incoming call information to be applied in all mobile carriers
Press 1 for incoming call information to be applied in all mobile carriers
2 votes -
RingCentral application can turn off status automatically
I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.
2 votes -
Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
2 votes -
Audit Log from User Apps
RC Support said that the Audit Logs only track changes from the Super Admin in the Admin Portal.
It would be great to have the Audit Log track ALL activity in the Audit Logs to see what was touched by all users.
2 votes -
First and Last Call Time reports
Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.
2 votes -
2 votes
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Request User Activity
Report to show the following :
- each time user logs on and off throughout day
- Whether user is logging into PC/Laptop, Mobile or DeskPhone
- User changes their status (online, away etc) and when they are available for calls.
- Calls missed
- Calls which have been directed to voicemail
- Calls which are answered.
A daily time line detailing user activity would be perfect
2 votes -
calls per user per day
I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.
2 votes -
Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
Also have a hold queue update so we can see if their are guests on hold in real time.2 votes -
Ability to generate if the queue needs more member
The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member
2 votes -
Customized Analytics
Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports
2 votes -
Add an area code or state filter in business analytics
The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.
this would be a great feature request, please review.
2 votes -
Report where it will show which users had not used RingCentral in the given timeframe
We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.
2 votes
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