680 results found
-
Call reports showing the users with numbers. Just like in Company Numbers
It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.
1 vote -
Call indentifier, provide the name in the reports
The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
1 vote -
audit trail for who create modify remove dashboard on analytics
Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future
1 vote -
Allow a Report to run based on which setting users are using
Would like to have a report to see what features users have enabled (such as auto-answer calls)
1 vote -
Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users
Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user
1 vote -
Audit Call Listening
Would like to understand how many / which managers are listening to team calls live via the HUD
1 vote -
Ability to modify the excel report from Analytics Subcriptions.
We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.
1 vote -
Allow you contact center folks to be able to see Analytical Reports
I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.
1 vote -
Auto Transfer #
In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.
1 vote -
Filter out actual abandoned calls in Business reports in Analytics
I would like to request to have a feature in business reports in analytics where we can filter out the actual abandoned calls from the calls that are just being tagged as abandoned when someone answers the call from a call queue
1 vote -
Reporting metric in analytics to show extensions that have not been used
A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.
1 vote -
Add % of calls not answered within 30 seconds to KPIs
Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.
1 vote -
Reporting - Filter options
Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout times. Just give us more tools to report please.
1 vote -
Count actual phone numbers dialed instead of Salesforce logged calls.
I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Otherwise we'd be filling up salesforce activity with a million calls to bad numbers. I just want the RAW number of phone numbers I've actually dialed. And a dialed per hour. This shouldn't be hard AT ALL and I don't know how you guys' managed to build an entirely new analytics…
1 vote -
Agent Performance Metrics
Customers are asking to see how long an individual or group of individuals have been logged into a queue, set to DND, in a call, etc. so that they can assess performance.
1 vote -
LOB Analytics: Do not count Abandoned calls correctly
For the Abandoned rate, it is possible for a call to be answered, put on hold, and then the caller hangs up. This would count as answered and abandoned. This causes some customers that certain standards from customers on reporting to log abandoned calls that are not truly considered abandoned. The abandoned rate needs to reflect calls only that are actually abandoned calls.
1 vote -
Ability to remove the warnings when creating Wallboard from the Analytics portal
when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen
1 vote -
Analytics that allows admin to audit user's endpoint device.
Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.
1 vote -
Add info detail in Business Analytics tables
Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?
1 vote -
Allow additional users to subscribe to a dashboard in Business Analytics
Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.
1 vote
- Don't see your idea?