Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1034 results found

  1. to have a feature to have a live reports that showed progress day by day

    to have a feature to have a live reports
    that showed progress day by day

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Issue: Incorrect call results in LOB analytics

    Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Step to Reproduce:
    Login to UID:6304540258
    Click Reports
    Choose Analytics
    Go to Performance Report

    Additional Info:
    Informed customer for feature request
    Submit Idea on ideas.ringcentral.com
    Feature Request: CUSTCOM-I-7751 (Edited)

    2 votes
    Under Review  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  3. analytics dropped down menu for all numbers with kpi

    hiplease include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Annual analytics report

    Annual analytics report

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Report from analytics that can be subscribed to that shows the calls of questionable quality.

    This would be useful to single out the users with issues and narrow it down to what is causing the issues.This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues.Since all stats for calls are captured from the call starting point to Ring Central and then from Ring Central to the end point. There would only need to be a report to subscribe to.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Recorded calls reports

    Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Immediate Security DATA PROBLEM

    You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire company and then download the entire log. The APP allows an employee to view analytics and billings. This is not acceptable. CHANGE REQUEST: As a company and client, WE should be able to limit or grant the data any employee as access to. The min is a phone and voicemail. This current…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. create a Conference Bridge Report

    create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Add reports to Dashboards as a widget

    Once a useful report is created, it should be able to be added to a dashboard

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Analytics to report on average calls per hour

    We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see the average calls by weekday and time. (Sundays at 9 AM, 10 AM, 11 AM... Mondays at 9 AM, 10 AM, etc.) All of the analytics available make this unique by date, but we want to look at the AVERAGE over 12 weeks of Sundays at 9 AM. That will result in better…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. I would like to see the disconnect information in the QOS analytics reporting.

    I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Allow a Report to run based on which setting users are using

    Would like to have a report to see what features users have enabled (such as auto-answer calls)

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

    Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Add metric in Business Analytics/LOB for calls answered via call pick-up

    We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. International vs Domestic

    There is no way to separate international calls vs domestic calls inbound and outbound in reports so we can see how many minutes are being used for each. This is disturbing that is is not a part of the reporting feature

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. IGT DIAL REPORT UPDATE

    Please adjust the daily report

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Admin Access to see if an agent deleted Missed Calls on the App

    This will be helpful for us to see if the agent has missed a call and just deleted it.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Reporting metric in analytics to show extensions that have not been used

    A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Add % of calls not answered within 30 seconds to KPIs

    Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Ability to remove the warnings when creating Wallboard from the Analytics portal

    when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 28 30 32 … 51 52
  • Don't see your idea?