1101 results found
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Text message analytics
A text report that would be like the Phone performance reports. It would also include fax.
2 votes -
Service Status - Analytics Portal
On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
2 votes -
Update KPI to show text messages
communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.
2 votes -
Graphs showing individaul/ user KPIs
Under, Performance reports, you are given KPI info in a graph form, for the company as a whole.what we are asking for the graph to be available for the user information as well.
2 votes -
Selection for last work month report
Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
2 votes -
RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed
RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed.Hi,We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company numbers report.Can there be an option to filter out IVRs or possibly only filter on calls to users/queues only.In our scenario, this is not really deemed a miss call because the caller may have got the information they needed from the IVR prompt e.g. Contact XYZ, Opening hours are XYZ.Hope this makes sense!
2 votes -
More Customized Analytics
It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be…
2 votes -
New Dial VS Existing Dial Filter
Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls they are making. We can use this data to corilate with their pipeline strength and retention.
2 votes -
Missed call and schedule call reports request via email
Missed call and schedule call reports request via email
2 votes -
For Analytics portal to reflect actual call details that are affected for each KPI it is applied to
Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log to identify if Agent was set to Take all calls at the time that the call came in. Another instance is that while there is a KPI of Abandoned Hold, it does not show which call it is, to make it easier to track and listen to, should recording exist.
2 votes -
A report to show how many incoming calls per individual phone line per time period
Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My company spends a lot of money for different advertising and a report like this would allow us to determine the effectiveness of the ad. Ringcentral had this reporting several years ago before the system was changed.
2 votes -
Date and time format to match user account region
The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all office applications. When we carry out performance reports, all the date time stamp entries are read as invalid data. This is an Extremely urgent request as only have a couple of weeks to go to submit the report for the year.
2 votes -
Add additional tab to compute automatically the average wait time under performance reports
For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
2 votes -
have a breakdown on a report if selected filter involves multiple days
instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi
2 votes -
Outbound Handle Time for users in the Performance Report.
Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for our users.
2 votes -
Enhance the performance reports to include the graph
Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
2 votes -
I need to have real time performance reports
I need to have real time performance reports like the one available with live reports
2 votes -
Add Call Phases to download report
Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
2 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Print Analytics Report
Please add Print option from the Analytics Report
2 votes
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