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1034 results found

  1. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  2. Need to be able to filter time of day - reports and analytics

    Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.

    2 votes
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  3. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  4. Rooms and Devices Status for 24 hours

    Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes
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  5. Total numbers of calls connected and answered in analytic reports

    As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports

    2 votes
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  6. list out status by agent

    it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.

    2 votes
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  7. Request to remove the option for the users to delete call logs and recordings

    Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.

    2 votes
    1 comment  ·  Other  ·  Admin →
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  8. Syncing RingCentral Analytics to Monday.com CRM

    Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.

    2 votes
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  9. Deleted numbers to be remove on Analytics immediately or lesser than 6 month

    Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes
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  10. Add an analytic for failed calls

    If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    2 votes
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  11. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    1 vote
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  12. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled tim?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    1 vote
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  13. Outbound and inbound call summary on the RingCentral app

    We want the RingCentral app to have a feature for outbound and inbound call summaries for users

    1 vote
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  14. PCC Charges

    It would be best if the Calling Credit Package charges indicate if it is due to SMS, Toll Free minutes or international overage charge.

    1 vote
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  15. Call queue availability even I am signed out to all platform.

    My extension still shows available in a call queue even though I forced logged out and I am not logged in to any RingCentral applications anymore.

    I don't think it make sense that you would still be available if you are already logged out to all platforms. Kindly have that feature where if you are logged out to everything you should automatically be considered as unavailable, instead of just the DND feature.

    1 vote
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  16. Request to Improve Readability of Digital Chat Transcripts

    When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.

    To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:

    Username

    Timestamp

    Message content

    The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.

    Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…

    1 vote
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  17. Call Log Export Scheduling Options

    RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.

    1 vote
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  18. Don't require dialling 1 to receive a call

    When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.

    1 vote
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  19. Include the Graph Presented in the Dashboard to the Subscription Report

    ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard

    for some reason they do not transfer into the downloaded report

    1 vote
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  20. Enhanced Queue Reporting Metrics in RingEX

    This feature request aims to significantly enhance the reporting capabilities for queues within the RingEX system by introducing several critical metrics currently unavailable. Customers need more granular insights into queue and agent performance beyond basic call counts and average wait times.

    Specifically, this request seeks to add the following data fields to RingEX queue reports:

    Total Talk Time

    Average Talk Time

    Max Wait Time

    Average Speed of Answer (ASA)

    Abandoned Calls

    Service Level Agreement (SLA) Percentage

    Number of Voicemails Followed Up On

    1 vote
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