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928 results found

  1. Performance reports - Column to be added for number of "Connected" calls for Users tab.

    We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.

    2 votes
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  2. Attach reports for Business Analytics subscriptions

    It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data

    2 votes
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  3. RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))

    RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)

    2 votes
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  4. Track Manager usage of Call Monitoring and Call Recording

    It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.

    2 votes
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  5. New report for Ring Groups and corresponding DID numbers

    Many customers would enjoy this type of report. We are looking for a report that shows the main number of our ring group and the 2 DID numbers associated with the Ring Group in a standard .csv format.I was advised that since the main number has a custom rule that says when X number is dialed to follow Y path to the ring group where you have the office and deli phones set to ring both. Our reporting is restricted and cannot identify the custom rule call path to identify the extensions that are being connected to. I would encourage…

    2 votes
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  6. SLA report

    A report for the service level average per month

    2 votes
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  7. Ability to see if the call is answer using a deskphone or desktop/mobile app

    Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.

    2 votes
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  8. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  9. Need to be able to filter time of day - reports and analytics

    Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.

    2 votes
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  10. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  11. Rooms and Devices Status for 24 hours

    Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes
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  12. Total numbers of calls connected and answered in analytic reports

    As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports

    2 votes
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  13. list out status by agent

    it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.

    2 votes
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  14. Average number of fax sent and receive

    We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.

    2 votes
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  15. Request to remove the option for the users to delete call logs and recordings

    Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.

    2 votes
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  16. Syncing RingCentral Analytics to Monday.com CRM

    Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.

    2 votes
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  17. Deleted numbers to be remove on Analytics immediately or lesser than 6 month

    Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes
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  18. Add an analytic for failed calls

    If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    2 votes
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  19. Option to retrieve deleted recorded calls

    Option to retrieve deleted recorded calls

    1 vote
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  20. Call Logs Extended Info

    1 vote
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