1139 results found
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Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
2 votes -
Analytics should have the option to select multiple dates.
Ability to select multiple dates when creating reports.
2 votes -
Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential
Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential routing or transformations occur.
Key Enhancements:
Original Dialed Number Logging – Ensure call logs retain and display the actual dialed number before any redirections, translations, or rerouting processes are applied.
Call Path Tracking – Implement a feature that allows admins to trace the exact call path, including any number translations or forwarding actions.
Enhanced Debugging Tools – Provide an option for detailed SIP logs or metadata showing if and when a number is changed or redirected.
Carrier-Level Transparency – Enable visibility…
2 votes -
RingEX platform - Agent status is unavailable when signed out
I've had confirmation from a support representative today that when a user logs out of RingEX their availability status doesn't change. As a result, we have odd live reports where people who are out of the office are 'available' within live reports when they are not physically available.
This is confusing for users monitoring live reports, there are ways around this as suggested below:
1. The user's defined business hours need to be changed to contrast with the Call Queue's business hours. Being unavailable outside of the user's business hours.
2. The user's Member and/or Queue Status within the Call…2 votes -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
2 votes -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
2 votes -
Integrate with Grafana to generate a Dashboard with relevant information
We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.
1 vote -
Failed faxes
We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
Urgent!!!!
Please allow us to preview the document sent and failed2 votes -
Call reports of logins and log outs of users.
We need call reports of users logged in and logged out of their devices. This should be in Analytics as Audit Trail provides limited information.
2 votes -
audio graph
It would be helpful if we would have an audio graph showing on the analytics portal. Audio graph to show if there are sudden issues with the audio within the call. To also help identify the possible causes of the audio issue.
2 votes -
Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports
Currently, there seems to be a confusing and misleading mismatch between the call logs and performance reports. Specifically, when a call is not answered by the recipient and a prompt is heard (e.g., "called party not available" or "number is not active"), the call will show as "Not Answered" in the call logs. However, in the Performance Reports (under Calls), it appears as "Connected - Live Talk."
To ensure consistency, the call outcome label should be the same on both platforms for this scenario. We recommend that it be displayed as "No Answer" across both systems. It's important to note…
2 votes -
To get a log of the calls that are made by Notifications Plus
We have problems with Notifications Plus not always notifying the person who is supposed to get the call. To be able to get a log of the calls that are made by Notifications Plus. That would be very helpful. A log file would help me be able to see what is going on.
2 votes -
ability to filter user that has a RingEx liscense
Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity
2 votes -
Ability to add user extension instead of DID in the callers section of custom rule
Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.
2 votes -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
2 votes -
add a second number for the verification code
Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications
2 votes -
Option to differentiate between internal and external calls via different dial tones
We would like to be able to have the option to set different dial tones and/or modify dial tones for external and internal calls independently, so that we can differentiate between them whenever a call comes in. Having this feature implemented would be greatly appreciated.
2 votes -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Option to download Tasks reports
Option to download Tasks reports from RingCentral app or Admin portal
2 votes -
Read Recites
I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message
2 votes
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