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1034 results found

  1. no widget showing answers to outgoing calls.

    1 vote
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  2. abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?

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  3. In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.

    1 vote
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  4. The capability to select what details will show on the downloaded user list file.

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  5. I need the data on the number of minutes of calls made from all the numbers under our account for each month in the past six months. There are no Reports for those metrics.

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  6. Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.

    1 vote
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  7. Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.

    While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…

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  8. Change the Audit Trail log-in tracking for Hot Desk phones

    1 vote
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  9. ring-central software automatically logs in date contact was entered

    1 vote
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  10. ringcentral software automatically logs in when a contact is entered

    1 vote
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  11. The capability to automatically add the users on a call groups based on job title.

    1 vote
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    • basically all i want the live reports to show call times for "call connected" & total outgoing calls made
    1 vote
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  12. Create an analytics report data filter for recorded calls only.

    1 vote
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  13. Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.

    1 vote
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  14. In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.

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  15. 1 vote
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  16. Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages

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  17. Missed calls while/because user was on a call

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  18. Ability to see the missed calls for call pick up under call queue

    1 vote
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  19. Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)

    1 vote
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