1139 results found
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Report to show how many calls each queue member has answered
A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.
If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned
1 vote -
Call volume widget request: Only show successful Outbound calls
The Customer is requesting to add a new Call volume type. Where, it will only show successful Outbound calls. Right now, that's not available. There's a type for that but it also shows the unanswered calls.
1 vote -
Report on Final Disposition of Call, here it concerns Abandon(Park) and Abandon(Hold), rather than Both.
Could we please move away from having every instance of Abandon(Park) and Abandon(Hold) reported? And just report on the final disposition of the call, whether it’s a (Park) or a (Hold)?
It's causing a lot of confusion and it's unclear how many answered calls actually ended up in an Abandon(Park) or (Hold) situation when the KPIs are pulled up.1 vote -
Hide my information about who I am speaking with from incoming calls
My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.
1 vote -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
1 vote -
1 vote
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IVR inbound caller number dialed
Can you allow none contact center accounts the ability to determine which IVR phone number the inbound callers are using to call in? please and thank you
1 vote -
Digital Channels >> Supervisor "barge in/whisper"
Digital Channels >> Supervisor "barge in/whisper" : In the "message/text/chat" can the color be different than the agent for clarity, to separate the note from/by supervisor? I see the name but a color would help separate when a) customer, b) agent, and c) supervisor are all in there "talking".
1 vote -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
Feedback on Call Log Recording Status Icon Hover Delay
Hello RingCentral Team,
I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.
To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
disable location tracking
Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.1 vote -
Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
Mass export of user data such as call recordings and text messages
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Preview of created delivery settings
It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.
1 vote -
Analytics Performance Reports (Trend Lines)
"We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."1 vote -
Set up PIN to limit a user extension's outbound calls - BT
A feature which will require users to put in a PIN or a code before they can make outgoing calls to random local/international numbers using their BT Cloudwork app/Desk phones.
1 vote
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