1306 results found
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Live Sales Reporting Integrated with Live Call Reporting
Live sales count dashboard integrated with the live call count dashboard. When employees have sales counts and call counts that need be met this will allow us to see team and personal metrics that can be tracked to ensure our system is reflecting sales activity as well as call activity accurately.
1 vote -
customize fields in A&U download
Customize fields in A&U download - allow the user to remove certain fields (e.g., Endpoint, Version, Last Used) before downloading the data. This would allow a more concise summary.
1 vote -
Centralized View of Reports for Multiple RingCentral Accounts
We operate multiple locations (currently five), each set up as a separate RingCentral account with separate billing. We are requesting a centralized “master” or “franchisor” view that allows authorized users to access call logs, recordings, and basic reporting across all linked accounts for quality assurance purposes.
1 vote -
oo
call handling report which shows callbacks and if the callback was made and how many times a callback was presented to a user/agent and refused. This could be in both live reports and historical reports to share scheduled with managers with regards to staff performance.
1 vote -
Analytics Total Call of each DL
Wants to have an option to filter or see the total numbers of calls for each user direct numbers. If a user a more than 1 number, there should be an option to display the total calls, inbound , missed etc.. per direct number.
1 vote -
Live Outbound Call Activity Widget for Live Reports Dashboard
Within the Quality of Service module, after selecting an extension, there is a graph labeled "Call Legs and Quality" that displays a user’s outbound call volume hour by hour. The ability to click on each bubble and view detailed call logs for that specific hour is extremely valuable.
Our B2B team would greatly benefit from having this same visualization available as a live widget within the Live Reports dashboard. A real-time, hour-by-hour view of outbound call activity by user would allow managers to quickly identify call volume trends throughout the day without navigating into individual extensions.
Ideally, this widget would…
1 vote -
Add Total Do Not Disturb time to User Performance Report
Add the total amount of time a user is in a Do Not Disturb state by day under Performance Report > User. This will help to better understand discrepancies in workload distribution and any potential call avoidance behaviors.
1 vote -
The ability to have a Microsoft Sharepoint page with the extensions of all our users.
We would like to have a Microsoft SharePoint page with the extensions of all our users and have it automatically update the changes, too.
1 vote -
Add a Highlight in Adoption and Usage report
user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period. To prevent confusion and ensure transparency, there should be a clear and visible note in the report indicating…
1 vote -
Performance Report
I would love a way to be able to include the DATE along with the USERS tab inside of performance reports.
Right now, when you export it as a excel sheet, it includes the date in a totally seperate sheet, which affects how i would have done something.
If there was a way to have a date INSIDE the USERS sheet on the excel export, it would be super handy!
1 vote -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
1 vote -
Report for voicemail to text feature
Its much easier if there's a type of Report for voicemail to text feature which you can check for users enabled on the account
1 vote -
Total number of faxes sent and received within a specified date range in admin portal reports
"It would be highly beneficial to have an option in the Admin Portal Reports to view the total number of faxes sent and received within a specified date range."
1 vote -
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a loc
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a local number or toll-free number, specifically from within and across all major carriers
1 vote -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote -
email
We would like to be able to generate a report to see when email notifications have been sent (notifying of new voicemails).
Being able to see the date/time/extension/destination email would be great. Don't need to see the content. Just the meta-data.
1 vote -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Allow ALERT to send an email for offsite hardphone registrations IP addresses/locations.
Allow an alert to be created to send email when hardphone is registered to any new IP address. This would assist in alerting when any hardphone is taken from the internal networks of our business. ie we have 2 WAN IPs when any hardphone registers not from those 2 locations, send the email.
1 vote -
ringcx analytics historical report filter days
Add a filter days of the week e.g. Monday-Sunday in RingCX Analytics Historical report so that we could filter our the days that the business is close.
1 vote
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