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1057 results found

  1. Business Analytics - Toggle Data Filters

    It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…

    1 vote
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  2. Replay viewers report/Replay recordings report

    There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page

    Here are the articles:
    Replay viewers report
    https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-report

    Replay recordings report
    https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report

    1 vote
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  3. Kick Out of queue when call is "refused"

    We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
    In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…

    1 vote
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  4. Allow more specifications in the Delivery Settings

    We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.

    1 vote
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  5. Need a reporting for billing that send it on a monthly basis with attached PDF

    Need a reporting for billing that send it on a monthly basis with attached PDF

    The pdf needs to be attached to the invoice not a link to the login page.
    Need to create a scheduled report in the analytics section to do this.

    1 vote
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  6. outbound live staff

    Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.

    1 vote
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  7. let each user see their own live report

    the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls

    1 vote
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  8. RinCentral Adoption & Usage data Integration with Slack Channels

    RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.

    1 vote
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  9. filter that can simplify the report generated to easily read the business analytics report

    I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation

    1 vote
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  10. Make report cover sheets consistent across PDF, XLS and CSV outputs

    I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…

    1 vote
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  11. ability to see calls not answered by first user in call queue

    i would like a detailed report to see when a call comes into a call queue, how many are answered by the first agent that it rang to vs when it has to bounce to additional agents. The bounced call not answered by the first agent should count as a missed call for that agent. So ideally a listing of the agents, how many calls rang to them, and how many calls were missed vs answered.

    1 vote
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  12. Analytics filter by Time of call

    For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.

    1 vote
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  13. consult calls

    Need the ability to report out on consult calls. Similar to the data download transfers report, showing the same data original skill, original agent, consult skill, consult agent and so on.

    1 vote
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  14. Filter Performance reports from higher to Lower value

    The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.

    1 vote
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  15. Create a report which will provide user in queue informatiom -

    Create a report which will provide user in queue informatiom -
    This will proved information on when a user is in a queue and available to take calls

    1 vote
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  16. When you download a report or create a subscription that it puts your widgets into a nice PDF file that is easy to look at instead of excel.

    1 vote
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  17. ability to forward missed calls to a third party app

    When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.

    1 vote
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  18. ability to generate phone usage if the person is

    Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM

    1 vote
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  19. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    1 vote
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  20. Ability to generate reporting for entire day without running into "Too many data points"

    Allow reporting analytics to display data without requiring extra filtering before data appears.

    Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.

    Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.

    1 vote
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