975 results found
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Business Analytics - Dashboard access to groups
In Business Analytics - Dashboard can be shared to a group.
When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.
The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.
If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.
1 vote -
Business Analytics - Widgets with Queue Agents filter - Always show current agents
Currently, in Business Analytics, widgets such as KPI and Graphs can be configured to target specific "queue agents".
However, when new agents are added to the queue, the widget do not pick up new queue agents.
This results in admin having to reconfigure every single widget when queue agent membership changes, which is very time consuming and opens room for errors.
If the "queue agent" is selected and not specific agent checkboxes, the system should know to always scan all agent members of the queue at all time.
1 vote -
set date refreshed in hours instead of actual time
Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports
1 vote -
Option to delete sms log report
The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.
1 vote -
Terminology for some of the reporting needs to be updated.
The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.
The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…
1 vote -
Centralized RingCentral Data Retention
Summary:
This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
Problem:
The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…1 vote -
Add an area code or state filter in business analytics
The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.
this would be a great feature request, please review.
1 vote -
Analytics Widgets to compare data
To have an ability to Compare calls between departments/call queues or sites,
wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.1 vote -
Generate Volume / % of abandoned calls and volume of calls received outside working hours
I need to generate a report from our switchboard, to find out the following over the last 6 months:
1 vote -
remove ringcentral logo on reports
The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.
1 vote -
1 vote
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call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received
call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more
1 vote -
Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...
...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned
1 vote -
Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.
1 vote -
Good to have Alerts for Missed calls
I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
1 vote -
Export daily data from the analytics portal for more than one day at a time.
In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were made each of the days, it only gives a total. If there were a way to pull the number of out bound calls made each day for a week, then the data would not have to be pulled day by day.
1 vote -
Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.
Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage trends and analysis.
1 vote -
Weekly increment reporting
Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE: I want a report that automatically generates every Sunday which shows the previous 5 business days. For example, the report would display analytics from 12/7/2020 - 12/11/2020, then the following Sunday, would increment and automatically generate a report which displays analytics for 12/14/2020 - 12/18/2020.Is there something I am doing wrong or another method we can get this option?
1 vote -
RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.
Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show them differently if its a permissions issue.
1 vote -
Statistic on Customer TOTAL Hold Time
For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
1 vote
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