1101 results found
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Ability to change the wrap time message in Queue settings
When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?
1 vote -
Ability to pull an entire year of data within the performance analytics
I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.
1 vote -
Add the Session ID column to Detailed Call Log Reports
Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.1 vote -
Ability to schedule subscriptions on the half hour
We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.
1 vote -
Ability to pull assigned queues within Performance Reports along with Department.
It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting
1 vote -
Further filtering for call type
In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.
1 vote -
Remove the Company Number in Call Log "Forwarded To" Column
When going to Reports>Call Logs>Detailed>Expand All , I can see that the calls are being forwarded to the main company number. The call is not but forwarded but it is showing there as default in Voip. We want this removed because it is unnecessary and confusing if we will generate a report.
I don't want to remove the entire column of "Forwarded To" because we wanted to have visibility if the user is doing a legit call forwarding. We just want it to be blank if there's no call forwarding made. No need to put the main company number in…
1 vote -
Sip based direct routing solution
-Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
-No automated interface to Microsoft Teams.
-BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.1 vote -
Business Analytics - Toggle Data Filters
It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…
1 vote -
Replay viewers report/Replay recordings report
There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page
Here are the articles:
Replay viewers report
https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-reportReplay recordings report
https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report1 vote -
Kick Out of queue when call is "refused"
We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…1 vote -
Allow more specifications in the Delivery Settings
We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.
1 vote -
Need a reporting for billing that send it on a monthly basis with attached PDF
Need a reporting for billing that send it on a monthly basis with attached PDF
The pdf needs to be attached to the invoice not a link to the login page.
Need to create a scheduled report in the analytics section to do this.1 vote -
outbound live staff
Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.
1 vote -
let each user see their own live report
the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls
1 vote -
RinCentral Adoption & Usage data Integration with Slack Channels
RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.
1 vote -
filter that can simplify the report generated to easily read the business analytics report
I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation
1 vote -
Make report cover sheets consistent across PDF, XLS and CSV outputs
I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…
1 vote -
ability to see calls not answered by first user in call queue
i would like a detailed report to see when a call comes into a call queue, how many are answered by the first agent that it rang to vs when it has to bounce to additional agents. The bounced call not answered by the first agent should count as a missed call for that agent. So ideally a listing of the agents, how many calls rang to them, and how many calls were missed vs answered.
1 vote -
Analytics filter by Time of call
For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.
1 vote
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