1139 results found
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Reflect RC custom message within Admin Portal
The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.
1 vote -
Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.
In LOB we have no way of proving if an inbound call to the queue was missed due to the agent already being on an outbound call. Some kind of identifier which shows which agents were busy during the missed call event would be useful. If this could then identify that x number of calls were missed per time period that correspond to outbound activity by the user.
1 vote -
Allow the import template to accept both First Name and Last Name fields simultaneously without causing errors
The current import template only allows either the First Name or Last Name field to be filled, causing errors if both are completed. This limitation makes it difficult to manage full contact details effectively and impacts usability for business directories. See Case 26711196.
1 vote -
Mask Contact IDs
Request for an option to mask or hide contact IDs to enhance privacy and security for users. Currently, no such feature is available.
1 vote -
Add "Average Outbound" Metric to Reporting
Description: We would like to request the addition of a new metric in the reporting system to calculate the average outbound over a specified period (e.g., the past six months). This feature is essential for tracking agent performance and improving operational efficiency. Currently, this specific metric is not available in the reports.
The new metric should allow users to easily pull the average daily outbound, excluding weekends, along with other existing metrics such as inbound talk time and dials made. This would be a valuable addition for teams looking to analyze agent performance and productivity more accurately.
1 vote -
Ring in order groups
Regarding the configuration of two ring groups as requested:
Establish the initial ring group under the designated extension, incorporating all numbers and the owner's extension.
Create a secondary ring group under the same extension, replicating all numbers from the first group, excluding the owner's extension.This configuration enables efficient alternation between the two groups when the owner is unavailable.
1 vote -
After Hours Banner
- question on after hours logic for the weekend a feature request to bring up would be to have the entirety of the after hours times displayed under the After Hours Banner.. so it shows the weekend there as well
1 vote -
RingCentral Integration with HubSpot : CRM Native Dialer should work with integration
RingCentral for HubSpot currently has 2 ways to make outbound calls :
• Place a call from dialpad
• Use click-to-dial featureWould like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.
1 vote -
Develop reporting t determine incoming calls are coming from google ads versus organic or direct calls
Develop reporting to determine incoming calls coming from google ads versus organic or direct calls
1 vote -
Auto email and additional archiving of Adoption and Usage analytics
There needs to be an option for auto emailing this report at specified time intervals. Additionally, data for these analytics needs to be archived for a minnium of 1-2 years so managers can view performance over time.
1 vote -
Make Analytics Call Length Records Match Call Logs Call Records.
We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.
1 vote -
unique caller ID for each specific company and visibility on the caller's number
When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.
1 vote -
add outlook account on archiver
All call logs that are recorded to be transcribed in text form and intergraded to outlook email
1 vote -
rolling 30 day report
I'd like to be able to generate a 30-day rolling report in the date range field as a selection, "Last 30 days". Currently it only has "Last Month" or "This Month".
1 vote -
Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages
Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.
This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.
The ability to toggle this feature on/off or apply…
1 vote -
Downloading Inventory list
If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list
1 vote -
Make Call Log Report Viewable On Screen
When you download a detailed call log report to a .csv file, you get A LOT more data and info than you do when you view the exact same report on the screen. You have to download it to actually get the data. Please fix this. You should be able to set your filters and see the data on screen, and THEN download it if you so choose. Instead, you get a small sample on screen and no indication that there is a lot more in the download file.
1 vote -
Please add the last work week option to Call Log Reports.
Please add the last work week option to Call Log Reports. I see that I can manually choose the dates, but there is no way to select the last work week. This means I have no way to subscribe to this report without manually changing the dates. Last work week is available in most other reports, just not an option in the call log report for some reason. Screenshot is attached.
1 vote -
Include a link in analytics page
Include ability to add a resource link to a custom dashboard that shows definitions of call results.
1 vote -
Custom Reports for Non Contact Center Accounts
We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.
1 vote
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