1057 results found
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Improve the Call Records Reporting
In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.
1 vote -
1 vote
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Better texting options
Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages
1 vote -
missed call while
Missed calls while/because user was on a call
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote -
Perfomance Report (filter calls by searching for a number) to show calls received from Users, Call Queues, IVR
Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR
1 vote -
Track how many calls were missed and how many were returned. What the users return % is and how long it took them to return the call.
Track how many calls were missed and how many were returned. What the users return % is and how long it took them to return the call.
1 vote -
Transfer limit.
is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?
1 vote -
To have visibility to see the number of call per day per customer in Analytics
To have visibility to see the number of call per day per customer in Analytics
1 vote -
Live Reports: Caller ID of queued calls.
We can already see the amount of callers waiting in the queue but we are unable to see what their caller ID is. This would be a benefit in the event of a call drop/disconnection to be able to see if/when they call back in. It also allows for our agents to be aware of potential social engineering threats when someone repeat calls looking for a different agent.
1 vote -
Performance Call Reports
For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.
1 vote -
Change the start date of Yearly Reports
Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.
1 vote -
Generate a report where the call got disconnected. i.e., IVR Menu, Call Queue, User
• What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
• How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
• Who would benefit from it? The RingCentral customers.
• How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users1 vote -
Customised hours
Not enough rules for customising the times for the Call Volume and Service Level widgets.
We only have a choice of hours, which is complicated when a service has hour-long breaks.
As a result, the abandoned call rate is incorrect and so is the service level.
1 vote -
Business Analytics - Any way to display call quantities that were blind transferred
In Business Analytics I'm trying to create a report that shows the number of calls that were blind transferred vs transferred normally (where the user puts the caller on hold, calls the person asking if they'd like to accept the transferred call, and if so only then do they transfer).
We're trying to get on top of staff using the blind transfer functionality.
1 vote -
ability to filter call length greater than 120 seconds
that way we can filter unnecessary calls that didnt even lasted 120 seconds
1 vote -
Call Queue Reporting
Report on the Custom Rules for the Call Queues in EX. There does not seem to be an option to audit the settings other than manually checking each call queue which gets tedious when you have over 1000 call queues
1 vote -
Cannot add expansion module due to firmware change.
We are unable to add an expansion module to a Polycom, due to what appears to be a firmware change. Each time we try to add the expansion module we get an error that says that the module can't be added due to the user being a member of a shared line. According to Support, this is a current limitation at this time and there is no workaround.
1 vote -
The performance report should show the percentage/counts of the internal transfer and external transfer
The performance report should show the percentage/counts of the internal transfer and external transfer in the dashboard without checking every call of every user
When checking the performance report there is no filter that the customer can use immediately to see which calls are being transferred. The customer still needs to check each call manually under Performance Report to determine which has been transferred.
1 vote
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