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  1. We have users engaged in Ring Central video calls intercompany more than the voice calls so really feel analytics that could help see the logs and reports of both incomming and out going video calls by each user. This will help understand if specific staff is not being contacted by rest of the team and vice versa for staff who get engaged extensively.

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  2. Would like the ability to input more that 1 phone number in the filter for call volumes and have a graphical report of the results.

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  3. It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.

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  4. We should add a feature how company owners can see the productivity of their employees or agentsInside the analytics there should an option how long the agents will be loginWe should see if they take a break, lunch or logout/login

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  5. Add 120 second call length filter in the performance reports.

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  6. creating the call timing of all the calls we had in the past.

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  7. cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru

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  8. Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).

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  9. As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks

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  10. I am building a report where-by we want to filter to only show data for call queues. In LOB, there does not appear to be a way where-by we can select all call queues without doing it manually, one by one (and there are thousands of Call Queues)

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  11. We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension makes more sense so each user can see their calls at a glance. (yes I know they can sort it themselves in excel, but that is assuming they are proficient in excel). it makes more sense to juast have it sorted when they receive it.

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  12. A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this

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  13. I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sunday to Saturday

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  14. So far the only call metrics that can be seen within the Call Logs in the RC Portal are from users. However, many accounts have numbers that are routed through a CCRN and those logs cannot be found when searched within the Call Log. Having this ability can help better analyze call quality issues from calls being routed through the CCRN and not just from users.

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  15. I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.

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  16. It would be useful to be able to share the graph of Active Users just based off external calls.

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  17. We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.

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  18. it will provide an accurate information about live reports if it's not duplicated

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  19. The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.

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