1350 results found
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Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
Analytics and Reporting Needs for FWD, International and Log Running Calls.
I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls
2 votes -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
Total numbers of calls connected and answered in analytic reports
As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports
2 votes -
list out status by agent
it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.
2 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
2 votes -
Option to Hide the AI Receptionist Tab and Disable Promotional Notifications
Allow Admins to Hide the AI Receptionist Tab and Disable Promotional Notifications When the Feature Is Not Enabled
Description:
Customers have reported that the AI Receptionist tab in the RingCentral application displays promotional prompts and sample notifications encouraging users to purchase or enable AI Receptionist, even when the feature is not enabled.
These notifications can be disruptive and may be mistaken for actual missed calls or voicemail notifications, causing confusion for users.
Customer Impact:
Users receive unnecessary promotional prompts for a feature they are not currently using.
Sample notifications may be mistaken for actual missed calls or voicemails.
The persistent…1 vote -
Specification of Unavailable Agents
I'd like to have specification of the reason why an agent is an unavailable. Rather than just showing "Unavailable". It would really help us to understand why they are unavailable and cannot take calls.
For example:
Ext101 - Unavailable - on DND.
Ext101 - Unavailable - on CustomRule.
Ext101 - Unavailable - on OOO.
Ext101 - Unavailable - on WorkhoursMismatch.1 vote -
PDF for reports
When downloading reports in business analytics or performance reports, can we have an option to have PDF download, bot just Excel. For Some a PDF is easier to read than an excel file. The PDF would take a snapshot of what we are already looking at when we pull the reports in business analytics or performance reports
1 vote -
RingCentral Desktop app needs to reflect user activity in the admin portal
The Desktop app does not show any user activity in the admin portal like the phone app does. I was advised by support this is a feature and not a bug. As an admin, I can no longer see if a user is signed in or if their authorized device is accurate. Removing this functionality from admins was very short-sighted and not appropriately communicated. This functionality needs to be restored.
1 vote -
State Initiation
I have been unable to find in analytics reporting that you can determine whether an agent’s state was:
• Selected by the agent
• Triggered by a supervisor
• Triggered automatically by the system
Having reporting fields that identifies who or what initiated an agent state could provide several operations benefits:
• Troubleshooting: Quickly determine whether an unavailable state was selected by the agent, applied by a supervisor, or triggered automatically by the system. This reduces time spent investigating discrepancies.
• Audit & Compliance: Creates a clear audit trail showing the source of state changes, which can be valuable when…1 vote -
1 vote
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Display a Complete List of Account Products and Services in the RingCentral Admin Portal
Customer Request:
Customer would like a centralized view in the RingCentral web portal/dashboard where they can see a complete list of all RingCentral products and services included in their account or subscription.Current Limitation:
There does not appear to be a clear, centralized location in the web portal or billing area where customers can easily view all products and services associated with their account.Requested Enhancement:
Add an Account Products & Services section within the RingCentral web portal or Admin Portal that displays all products, services, and subscriptions associated with the account.The section could include:
•Product/service name
•Subscription or…1 vote -
Performance report folders
Add the ability to make folders to organize performance reports that have been saved.
1 vote -
Site level audit trail
The Problem:
Site Admins cannot view the Audit Trail unless their role domain is changed to Company scope. Setting them to Company scope gives them access to audit logs across all company sites, creating a privacy and security issue.
Requested Feature:
Allow users with site-level roles (e.g., Sites: City Hall) to access the Audit Trail, but filter the log entries so they only see activity and changes for their assigned site.
1 vote -
Performance Reports Queues Custom Columns
Analytics to include columns "# Transfer" and "% Transferred" as well additional column(s) for when calls transferred from one queue to another
1 vote -
The call log reports should show names for the toll-free numbers we created
We need call log reports to show the names we set for each toll free numbers
1 vote
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