1162 results found
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Ability to clear stuck contacts in analytics Live Reports
Ability to clear stuck contacts in analytics Live Reports.
There are instances wherein our Live Report dashboard is showing call in queue for an excessive amount of time.
We confirmed that this was a stuck contact, but we do not have an option to clear or delete it.1 vote -
Analytics Report view on RingCentral App For Non-Super Admin
The Analytics option is currently not visible in the mobile or desktop app for users with the Phone System Admin role and other non-super admin role.
Request:
Please consider updating the role permissions or app behavior to allow users with the Phone System Admin role to view and access the Analytics section directly within the app—similar to how it's available via the web portal.1 vote -
Option to check who accessed the call recording
In terms of auditing call recordings, it's a must to have an option who already did checked the recordings.
1 vote -
Employee Photos in Live Reports
The customer would like to have the option to add a photo of each employee beside their name in the Live Reports section. This feature would enhance user experience by enabling quick visual identification of employees.
1 vote -
Ability to create a Live MOS Score Wirdget in Custom Dashboard
Ability to create a Live MOS Score on custom Dashboard, currently there is no option to create in custom dashboards.
1 vote -
request to see call recording in RC app
request to see call recording in RingCentral App not just in the Admin Portal
1 vote -
Would like to know how they can check how accurate the call quality metrics
The customer doesn't have any QoS issue, but they would like to know how they can check how accurate the call quality metrics are.
1 vote -
More access to recordings
It would be nice if you could add the phone recordings in the analytic report where I can see the track a call took. Right now if I am on that report and see an issue with a call flow, I have to write down that call day/time, go to another reporting function and find that call to listen to it. Where if you had it on that original report I could just listen to it.
1 vote -
Log On/Off from Queues
Any way we can log on/off members from the queue?
1 vote -
Ability to brand the performance reports with company logo
have our company brand on ring central performance reports
We would like to brand the performance reports with our company logo when exported to pdf
1 vote -
Report of All Active Call Queues with Manager Names Assigned to Each
Requesting to export a full report of all active call queues with manager names assigned to each.
1 vote -
Shared contacts
Hello Team,
I’d like to submit a feature request on behalf of a customer who is using the Shared Contacts Directory feature.
Request:
Enable users (particularly Super Admins) to manually edit or delete individual contacts in the Shared Contacts Directory directly through the Admin Portal—without the need to download, modify, and re-upload the entire Excel file.Background:
The customer is an IT partner currently setting up a new RingCentral account for a small business. He expressed concern over the current process, as it is inefficient and inconvenient, especially for smaller teams that need to make quick changes to individual entries.…
1 vote -
Average Hold Time and Call Park per Call per User
It should have options where average hold time and average call park are also available per call, per user.
1 vote -
Increase access to historical call data
The customer would like to access more than 1 year of historical call data. That is being used for a company investigation and audit.
1 vote -
Including the names of the users who missed the calls in the missed call notifications sent via email.
We recommend adding the names of the users who missed the calls to the missed call notifications sent via email, for better visibility and tracking.
1 vote -
Send outgoing SMS as a Call group
Calls can be made by call group members using caller ID with the call group's phone number. I'd like to see this extended to SMS where group members can send outgoing SMS "from" that call group.
1 vote -
Wait Settings under Call Queue KPI
Customer would like to have the KPI for the calls being transferred to Wait settings " hen maximum wait time is reached, send caller to" to check the result
1 vote -
Create Custom KPI's in the Analytics
Ability to create custom KPIs in the reporting/analytics module
1 vote -
Reporting that captures metrics displayed for the days of the week on one report
The ability to display a metric like Service level for each day of the week in one week periods or rolling 7 days. X axis would be day of the week (Sun-Sat) and Y would be service level. This reporting should also be duplicated in Historical Reports.
1 vote -
substitute caller id
The customer is requesting the ability to view Substitute Caller ID information within the reporting tools.
Currently, there is no available report that displays which Substitute Caller ID was used for outbound calls. This information is valuable for administrators and supervisors who need visibility into how calls are being presented to external recipients, especially in environments where multiple caller IDs are used for different departments or locations.
Adding a field in the reports to reflect the Substitute Caller ID used would improve transparency, support compliance needs, and assist in troubleshooting or auditing call activity more effectively.
1 vote
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