1101 results found
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Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Integrate with Grafana to generate a Dashboard with relevant information
We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.
1 vote -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)1 vote -
Mass export of user data such as call recordings and text messages
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Preview of created delivery settings
It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.
1 vote -
Analytics Performance Reports (Trend Lines)
"We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."1 vote -
Set up PIN to limit a user extension's outbound calls - BT
A feature which will require users to put in a PIN or a code before they can make outgoing calls to random local/international numbers using their BT Cloudwork app/Desk phones.
1 vote -
Ability to access all fax transmission logs for the Admin Portal.
We require logs for all fax transmissions which we send.
1 vote -
Reports in the body of the email
I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.
1 vote -
Option to filter users in Agent Details widget - Live Reporting
As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.
1 vote -
Ability to pull a date range for reporting, but have it broken down by date in the file
Ability to pull a date range for reporting, but have it broken down by date in the file
1 vote -
KPI - Add average park time and target service level graph
Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.
1 vote -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote -
1 vote
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Need Unique count for Outbound calls
We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.
1 vote -
Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation
Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.
1 vote
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