1350 results found
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Add global administrator control to disable "Invite to RingCentral" for all users
Problem: Administrators currently can't remove or hide the "Invite to RingCentral" option within the application for any / all users in an account.
Impact: This lack of control makes it hard for organizations to manage external invitations and enforce strict communication policies. And to only have Ring Central in house.
Requested Solution: Please add a global administrator setting in the admin portal to completely hide or disable the "Invite to RingCentral" capability for all users across the entire account.
1 vote -
Filter for calls abandoned after IVR but before queue selection
Calls that can be filtered by "Abandoned" must have been waiting in a queue. No filter option or report record of inbound calls Answered/IVR but abandoned prior to queue selection.
There is a discrepancy between reports pulls from Company Numbers and Business Analytics because Business Analytics does not record calls that are Answered/IVR
1 vote -
Enable Multi-Call Queue Reporting, Saved Reports, and Scheduled Subscriptions
Currently, RingCentral administrators have limited reporting options when analyzing call queue performance and membership across multiple queues. Additionally, reports within Adoption & Usage analytics cannot be saved for future use or automatically delivered on a recurring schedule.
It would be valuable to enhance reporting capabilities by allowing administrators to:
Generate a single report across multiple call queues and their associated members.
View queue membership, call activity, user participation, and usage metrics in one consolidated report.
Filter reports by multiple call queues, sites, departments, or users.
Save customized report configurations, including selected queues, members, filters, columns, and date ranges.
Create report…
1 vote -
Save and Subscribe to Adoption & Usage Reports
Currently, the Adoption & Usage reports in RingCentral Analytics must be manually configured and generated each time they are needed. This creates additional administrative effort, especially for recurring audits and operational reporting.
It would be beneficial to add the ability to:
Save customized Adoption & Usage report configurations, including filters, date ranges, user selections, and report criteria.
Create report subscriptions that automatically generate and deliver reports on a scheduled basis (daily, weekly, monthly, quarterly, or custom intervals).
Send reports via email to designated recipients or distribution lists.
Allow administrators to manage, edit, pause, or delete saved report subscriptions.
Support report…
1 vote -
Ability to pull email address from the digital channel for reporting
We need a report that will allow us to report off of the email addresses. Specifically, the email domain so we can better understand which clients are emailing.
1 vote -
Business Analytics call recordings won't play
Business Analytics shows only recorded calls, yet there are no call recordings in the call logs. The downloaded file won't play or show as an error. It should be corrected, and the call-recording wording should be removed if there are no recorded calls at all.
1 vote -
Send notification when license or number inventory drop below a threshold.
We use MS 365 to automatically add new users to our RC account. It has failed when our license or number inventory runs out. This is bad for us and for RingCentral as it causes friction in the workflows. Similar to a balance for international calling drops below a threshold, I'd like a notification when my license or number inventory drop below a threshold.
1 vote -
Add call Monitor reporting to Analytics so we can see who is montoring agents.
Add call Monitor reporting to Analytics. We would like to see who is monitoring agents and when they conduct the monitoring.
1 vote -
Combined Analytics Report for Video and Calls
We're looking for a combined average handling time report of voice calls and video calls.
1 vote -
On the detailed call log when you customize or even keep the default view, the format should allow you to view the whole log without having
On the detailed call log when you customize or even keep the default view, the format should allow you to view the whole log without having to scroll all the way down to the bottom to toggle over. I removed columns so there is plenty of room to display it on one page but the formatting shrinks and you still have to scroll all the way down and then toggle over
1 vote -
Exportable Report for Active Custom Answering Rules
Product Area
RingEX (Admin Portal & Analytics)Problem Summary
There is currently no report in the Admin Portal or analytics suite that identifies which extensions have active Custom Answering Rules. Administrators must manually open and check every individual User, Site, and Call Queue extension to review routing logic, creating significant operational friction during routine audits.Proposed Solution
Introduce an account-wide report or filter within the Admin Portal that detects active Custom Answering Rules and allows administrators to export the findings.Key Requirements
Multi-Level Scope: Capture custom rules configured across Users, Sites, and Call Queues.
Export Functionality: Download results in CSV…
1 vote -
Average Wait time for business Analytics
Average Wait time KPI for business Analytics
1 vote -
page refresh
when u go in to performace report and call log when it refresh it goes to yesterday ....needds to stay on page
1 vote -
Combine queue and users statistics to be able to see a user's performance within individual queues they receive calls from.
Combine queue and users statistics to be able to see a user's performance within individual queues they receive calls from.
1 vote -
Request to include carrier information in Call logs
Please include carrier information in Call logs and improve result tagging if issue is on external number being called
1 vote -
Add alert option for call queue overload
Add configurable alerts for call queue overload so administrators can define thresholds for when a queue requires additional staffing support. For example, trigger an alert when 3+ callers are waiting in a queue at the same time and/or when the longest wait time exceeds a defined number of minutes.
Alerts should ideally be configurable by queue and delivered to selected users via desktop/mobile notification, SMS, or email.
This would allow us to quickly initiate “all hands on deck” coverage during unexpected call surges rather than relying on someone to manually monitor the queue. It would also allow us to track…
1 vote -
Expanded Business Analytics Access for Call Queue Managers
Feature Request Description
We would like to request an enhancement to Business Analytics that allows administrators to grant managers access to analytics reports for users outside of their assigned call queue, without requiring them to have the Super Admin role.
Currently, only Super Admins have full visibility and access to Business Analytics reports across all users. Managers assigned to specific call queues appear to have their visibility limited to the users within their assigned queue.
Business Need
Organizations often assign managers to specific call queues while still requiring them to monitor and analyze performance across multiple teams, queues, or users.…
1 vote -
Filter Agents on Live Reports, not based on call queues
I've built a leaderboard in Live Reports but I only want to see specific users from a specific queue. I would like to be able to select which agents appear on these live reports and not base it off call queue group.
1 vote -
1 vote
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Match HUD and Live Reports status
Match HUD and Live Reports status
1 vote
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