1306 results found
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Persistent Dynamic Filters for Analytics Subscriptions
Overview
Requesting a change to how Performance Report Subscriptions handle user filters. Currently, saving a report subscription triggers an "Implicit Filter Lock," which snapshots the current user list and excludes any future users added to the account.The Problem: "Implicit Filter Locking"
When a user creates a Performance Report subscription:Even if "All Users" are intended to be included, the system saves the specific IDs of users active at that moment.
The New User Gap: Any user added to the system after the subscription is saved is automatically excluded from the emailed report.
Manual Maintenance: To include new hires, an…
1 vote -
Ability to trace calls that does not have disposition in real-time dashboard
Real-time dashboard should also show the number of calls that have pending disposition instead of just showing yes or no.
1 vote -
Have an option to check who was available or not available on RingCentral app
Have an option to check who was available or not available on RingCentral app. On the live reports page, super admins should be able to check who was available, who was on do not disturb, and who was on offline so that every person will be accountable, especially for taking in calls.
1 vote -
Ability to download sip logs of call logs
Ability to download sip logs of call logs in admin portal
1 vote -
ACE My Reports - Auto Report Deletion of expired reports
Within ACE, MY REPORTS, expired reports (one-time) should auto delete upon expiration. The report is expired, I cannot retrieve it, why should I have to manually delete the notification?
1 vote -
option to remove the KPI on the report
Ability to remove the KPI section in subscription.
1 vote -
Reinstate Team and Default User Assignment in “Ask an Expert”
Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.Current Behavior:
At present, when using the “Ask an Expert” feature:Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer availableProblem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.Key challenges…
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User group as a filter option in the subscription report in the Tabs field
Please include the User group as a filter option in the subscription report in the Tabs field.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote -
Ability to generate a report/list of all users who login to the RC app (even if they have desk phones)
seeks a list of all users who log in to the RC app (even if they have desk phones)
1 vote -
ability to extract the reason for the audio Recording issue encountered
Customer should have ability to extract the reason for the audio recording issue encountered.
It would be helpful to have a deepdive on the audio recordings once an issue had been encountered. This is for us to have a knowledge on how what we can do to resolve it
1 vote -
Average call back time and frequency of unaccepted call back request
Live reports should should the average call back time request and we should identify users that don't accept call back request, especially for longest idle or in order.
As well, for call back request, it should have a different routing to specific people. It should have the option which routing compared to when receiving call queue calls.
1 vote -
Add a Widget for Call Logs to Live Reporting
I have multiple customers who would like the ability to see the real-time call logs as part of their live report dashboard. This is a feature offered in live reports of other UCaaS providers and third party integrations to RingCentral.
1 vote -
Subscription Report scheduling.
Right now, reports can only be set to send Sunday through Saturday. It would be extremely helpful to have a Monday through Friday option available as well.
Our team operates on a weekday schedule, so weekend reports aren’t being used. Having a weekday-only option would help reduce unnecessary emails and keep reporting aligned with when the team is actually working.
Is this something that could be added, or is there a workaround currently available?
Appreciate you taking a look at this, and I’m happy to provide any additional context if helpful.1 vote -
PDF report in landscape mode
to have an option to download or send the PDF reports in landscape mode.
1 vote -
1 vote
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Have %hold option in the Select Columns in Analytics
In the Performance reports, there are % Answered, % Inbound, % Missed (w/VM), % Outbound but it doesn't have %hold.
Please include %hold in the Select Columns in the Performance reports.
1 vote -
Bigger and easier to find edit button
Just make the option to edit a widget in a dashboard easier to find. Currently a small vertical "3 dot" button that is hard to find crammed into the end of the items bar at the top of the widget.
Quality of life improvement.
1 vote -
Ability to just show only filtered phone numbers including site numbers/ main company numbers in Analytics.
I am trying to run a report that gives me usage for each company number at a particular site. I have the instructions from the chat bot, but the resulting report is giving me ALL company numbers even though I filtered by 2 sites.
1 vote
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