720 results found
-
Ability to remove the automated message played at the end of a conference call
We have requested the removal of the automated message played at the end of a conference call — “The caller has disconnected the call.” You previously informed us that this message had been removed, but it is still being played. Could you please look into this, as it is negatively impacting the user experience?
2 votes -
Missed call should not be tagged on call queue as missed if picked up by a member on another call queue
Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.
6 votes -
Analytics report for SMS and Fax
Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.
4 votes -
Request to Include Abandoned and Forwarded Calls in Performance Report
To improve our call monitoring and reporting, I request that you add both abandoned calls and forwarded calls to the performance report. Since we cannot provide call log or admin portal access to everyone, having these details in the report will help relevant team members track call activity and performance without needing direct system access.
4 votes -
Download the Call records Essential on Business Analytics Essential
Customer wants to have option to download the Call Record on the Business Analytics Essential
2 votes -
Include the phone state in the data analytics for examples time spent in DND
If able to see time someone spends in DND then it makes it more effective to performance manage when they can be shown the data. This will also allow targets to be set for team members for time spent in DND whilst on their shift.
3 votes -
The current fax transmission email notifications do not include the extension user's name.
The current fax transmission email notifications do not include the extension user's name. To improve tracking and accountability, it is requested that these emails be updated to include the name and extension of the user who is sending the fax and the user the fax is intended for.
1 vote -
Call Routing Map Diagram
We would like to have the ability to view the map or diagram of our company call routing, just like the feature we have for IVR editor where it shows a detailed diagram of the call routing. This shouldn't be limited to IVR menus only but also for all other types of call routing.
3 votes -
Setting up Timezone for Performance and Live Reports
It would be best if there is an option to change or set up our desired Timezone for Performance and Live Reports.
2 votes -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote -
ability to check audit trail for more than 180 days
Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes
18 votes -
Weekly Report of Voicemail Notifications left on extensions
Request to have an option to get weekly notification reports for Voicemails.
2 votes -
Ability to tell how many users are using AI Notes in Analytics
Ability to tell how many users are using AI Notes in Analytics
3 votes -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Filter answered call by seconds
Able to filter the call that was answered within 15 secs and more on the business analytics
1 vote -
Performance Report - Calls KPI by site
Ability to create KPI Performance report based on site like how report can be created for Call Queues.
This provides a site based view of incoming calls for example to a site overall. Number of Incoming calls / abandoned calls / average calls length per site etc.
1 vote -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote -
Business Analytics Dimension Filter - See Only Calls That Have Gone to a Queue
Currently, when trying to see calls that were received for a specific queue, you must have at least one user within that queue selected to see the calls that went to that queue. I want to be able to see calls that have only gone to the queue and not also calls that went to the users within that queue.
1 vote -
Feature Request – Export/List of Extensions with Voicemail Status
Description:
Customers are requesting the ability to generate or export a list of all extensions (across multiple companies/sub-accounts) with a column or indicator showing whether voicemail is enabled or disabled for each extension.Current Behavior:
There’s no existing feature or report that provides a consolidated list of extensions with voicemail status. This can only be checked manually by reviewing each extension individually in the admin portal.Requested Enhancement:
Add a bulk export/reporting option in the admin portal or reporting tools that includes:Extension Number
Extension Name / User Name
Company/Sub-account (if applicable)
Voicemail Enabled (Yes/No)
Use Case / Business Justification:
…
1 vote -
Average data by number of users in a group
Have the option when creating or filtering a widget to aggregate any Call data point by the Sum divided by the numbers of users in the group, department, or site.
This would allow for proper comparisons when team sizes are aren't the same between groups.
1 vote
- Don't see your idea?