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659 results found

  1. Analytics Report

    how to create a unique report

    I would like to pull a report by agent by week for # of dials
    please provide directions on how to

    1 vote
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  2. Analytics alert when the number of calls exceed threshold

    looking at the Alerts section in the Analytics portion of the portal to configuring an alert
    when a specific call threshold is exceeded

    we need to be able to configure email alerts that get triggered when the number of calls in x minutes exceed a specific threshold, for instance during a potential voice-based attack, you could be getting 10-15 calls in 2 minutes on a specific number or extension.

    6 votes
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  3. Report that shows which platform was used by the user

    We need a report that will show the user's log-in and log-out time in the RingCentral app.

    Please have it so that desk top and mobile app will have a separate report.

    2 votes
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  4. Call Logs Extended Info

    1 vote
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  5. SMS logs download per user

    To have the option for downloading SMS logs per user extension

    2 votes
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  6. Ability to get error code for every failed SMS

    ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.

    2 votes
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  7. Extend the duration of data retention

    It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.

    14 votes
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  8. Abandoned Call queue Rate

    Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    9 votes
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  9. Details of Refused calls in Analytics report

    2 votes
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  10. Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports

    Currently, there seems to be a confusing and misleading mismatch between the call logs and performance reports. Specifically, when a call is not answered by the recipient and a prompt is heard (e.g., "called party not available" or "number is not active"), the call will show as "Not Answered" in the call logs. However, in the Performance Reports (under Calls), it appears as "Connected - Live Talk."

    To ensure consistency, the call outcome label should be the same on both platforms for this scenario. We recommend that it be displayed as "No Answer" across both systems. It's important to note…

    2 votes
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  11. To get a log of the calls that are made by Notifications Plus

    We have problems with Notifications Plus not always notifying the person who is supposed to get the call. To be able to get a log of the calls that are made by Notifications Plus. That would be very helpful. A log file would help me be able to see what is going on.

    2 votes
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  12. Need option to schedule reports in Business Analytics with PDF

    Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

    72 votes
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  13. Fax report

    Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    19 votes
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  14. Ability to add user extension instead of DID in the callers section of custom rule

    Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.

    2 votes
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  15. need a report on deleted users

    We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.

    1 vote
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  16. RingSense: Add ability to differentiate the voice queues in RingSense reporting

    Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    3 votes
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  17. performance report on IVR external transfers

    I need to pull up performance reports on how many IVR calls went to the external transfer

    1 vote
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  18. Ability to download the Dashboard under the Digital Analytics in RingCX

    Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.

    The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.

    They are using this report to do forecasting so that they will know how many agents they need on a particular day.

    2 votes
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  19. add a second number for the verification code

    Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
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  20. Option to retrieve deleted recorded calls

    Option to retrieve deleted recorded calls

    1 vote
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