752 results found
-
Add emails when opening cases
When submitting a case, allow users to add additional emails that should be copied on the case when it's created.
1 vote -
Manager with lower priority in the queue
To have a way to set up a Manager with a lower priority in the RingEX Call Queue.
1 vote -
Business Analytics Widget to have an identifier per call session.
When we export the Call Log Widget, it takes and makes a line for any of the call log entries that you can expand and it makes it look like multiple calls even though that's just the call flow for one call.
1 vote -
Audit trail should have traces of changes made to the account
Audit trail should have traces of changes made to the account. Right now is designed primarily to track account-wide, administrative configuration changes made via the Admin Portal
But it would be better if it will show all the changes including who deleted certain messages, What changes have been made and who made the changes and any other changes made by user or any admin.
1 vote -
keyword search on call history
Option to enter a keyword to search the call log and bring up the call transcript.
1 vote -
Performance reports graph for call queues shows inaccurate data
We need to have an accurate graph representation in the Performance Report for call queues.
We were told that the data aggregation for the queues tab temporarily failed to process the graph properly. When this fails, it is usually due to a temporary synchronization lag between the raw call logs and the analytics engine.
1 vote -
Running Report for PC port utilization
Customer would like to find a way to run reports on which phones are utilizing the PC Port and then disable any phone NOT currently using it. Customer wasn't sure if there's any way to pull that data or not.
Customer mentioned that considering slapping a script together to scan the phones via IP and SNMP and see if they could get the info that way and then hopefully find a way to push a change to the phones or, as a last resort, task their techs with touching each phone's webgui and make the change.3 votes -
Have a report which shows all uses who have a divert on their phone
Have a report which shows all uses who have a divert on their phone
33 votes -
Check IP address in the admin portal
Ability to check IP address of the provisioned phone in Ringcentral via admin portal.
I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?
27 votes -
Ability to trace calls that does not have disposition in real-time dashboard
Real-time dashboard should also show the number of calls that have pending disposition instead of just showing yes or no.
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote -
Automatic sending of AI notes to email
Automatic sending of AI notes to email, so that they will be received by the recipient without manually going to the app.
2 votes -
Have %hold option in the Select Columns in Analytics
In the Performance reports, there are % Answered, % Inbound, % Missed (w/VM), % Outbound but it doesn't have %hold.
Please include %hold in the Select Columns in the Performance reports.
1 vote -
Call logs to have option filter by area code
I need feature to have a filter option by area code though call logs. I need to use the filter option by area code so that I can easily sort what calls are from which state for reporting and billing our clients correctly per calls
1 vote -
User administrative and compliance reporting
Please add the ability to report on user profiles (ideally that could be scheduled), for example:
- Once a month, automatically receive a report of every user in the Sales department
- Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
- Once a month, automatically receive a report of all admins, super admins, etc.
In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…
17 votes -
Within Reporting use the Standard Time format of hh:mm:ss
Currently it displays 3h 6m or 2m3s etc.
If the format was hh:mm:ss then when exporting the data minipulation would be smoother into other applications and displaying in reports.Therefore if 3m18s or 1h12m is displayed currrently if would show as:
00:03:18 or 01:18:005 votes -
User List Incoming Call Set up Report
Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.
Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.
This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…
11 votes -
Reporting NiceIncontact and RingEX
Reports available that would show the date and names of employees disabled/inactivated for RingEx and NiceInContact
1 vote -
billing cycle
Have a Date Range selection for "billing cycle" that matches monthly subscription billing range
1 vote
- Don't see your idea?