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1017 results found

  1. Fax confirmations and reporting

    In need of a more metrics and reporting regarding outbound faxes.

    Confirmation Page:
    Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.

    Reporting:
    It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Call Logs - Pages

    To have an option to skip pages to view instead of just clicking per page.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. allow administrators to edit all live report, public and private

    Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    14 votes
    3 comments  ·  Live Reports  ·  Admin →
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  4. Get full data of an account in a zip file

    Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. KPI: Avg. Wait time in Live Reports

    Currently Avg. Wait time column is available in Performance Report but not in Live Reports.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. Integrate with Grafana to generate a Dashboard with relevant information

    We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  7. Performance Reports can be embedded to a site

    Performance Reports can be embedded to a site or can be shared as an HTML file.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  8. Same-Day Missed Call Return Report

    We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.

    Key details for the proposed report:
    - Identify missed calls
    - Track if these calls are returned by the same user
    - Filter for returns made within the same calendar day
    - Display data in an easy-to-read format (e.g., percentage of missed calls returned)

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. SLA BREAKDOWN

    Hello, Reference Case: 25759433 we would like to be able to run performance reports with different levels of SLA (% of Calls answered in 30, 60, and 90 seconds) and be able to retro get the data instead of only being able to pull what is from the live SLA marker. I tried pulling a previous month's SLA with different SLA settings but only got the same number as what the live SLA setting was at. I would ideally like to see the different. Additionally, I would like the Business Analytics to have an SLA option since only performance reports…

    4 votes
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  10. The ability to create a report from analytics to include total talk time instead of avg. talk.

    The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  11. Mass export of user data such as call recordings and text messages

    Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. Preview of created delivery settings

    It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  13. Analytics Performance Reports (Trend Lines)

    "We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
    Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  14. Set up PIN to limit a user extension's outbound calls - BT

    A feature which will require users to put in a PIN or a code before they can make outgoing calls to random local/international numbers using their BT Cloudwork app/Desk phones.

    1 vote
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  15. Ability to access all fax transmission logs for the Admin Portal.

    We require logs for all fax transmissions which we send.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. Failed faxes

    We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
    Urgent!!!!
    Please allow us to preview the document sent and failed

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Call reports of logins and log outs of users.

    We need call reports of users logged in and logged out of their devices. This should be in Analytics as Audit Trail provides limited information.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Reports in the body of the email

    I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  19. audio graph

    It would be helpful if we would have an audio graph showing on the analytics portal. Audio graph to show if there are sudden issues with the audio within the call. To also help identify the possible causes of the audio issue.

    1 vote
    New  ·  0 comments  ·  QOS  ·  Admin →
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  20. Live report access for users that is not a Super Admin

    Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.

    15 votes
    2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
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