1001 results found
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audio graph
It would be helpful if we would have an audio graph showing on the analytics portal. Audio graph to show if there are sudden issues with the audio within the call. To also help identify the possible causes of the audio issue.
1 vote -
Live report access for users that is not a Super Admin
Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.
15 votes -
Option to filter users in Agent Details widget - Live Reporting
As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.
1 vote -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
4 votes -
Ability to pull a date range for reporting, but have it broken down by date in the file
Ability to pull a date range for reporting, but have it broken down by date in the file
1 vote -
KPI - Add average park time and target service level graph
Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.
1 vote -
Email triggered for Abandoned calls
Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?
1 vote -
Add SMS metrics to analytics reports
SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.
20 votes -
Allow Analytics Data to be pulled via API
Allow Analytics Data to be pulled via API
The customer would like to retrieve analytics details via API in order to check the call disposition per user
6 votes -
Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
17 votes -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote -
1 vote
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Need Unique count for Outbound calls
We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.
1 vote -
Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension
We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:
- The number of inbound and outbound calls on an external number being searched.
- The list of users that had a transaction on the external number being searched, inbound and outbound.
- The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.
Thank you.
6 votes -
Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation
Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.
1 vote -
manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording
I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound
2 votes -
contacts
The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.
2 votes -
Report number of licenses used by each department for service chargeback
There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.
2 votes
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