1350 results found
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Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
Analytics report per user to be automatically created and sent to the user by email.
Analytics report filtered to a specific user's log of all incoming calls and outgoing calls to be automatically created and sent to the user by email to be available in each user's portal access. Right now, only admin can create this report and it includes everybody's call logs not just one user.
3 votes -
Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc
I would suggest that it be added to the reporting/analytics as it could help determine if a missed call is a tech issue or a lack of agent issue.
685 votes -
Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,
RingCentral's current policy for HIPAA-compliant accounts is a 30-day retention period for call recordings. This is an internal policy designed to minimize the risks associated with storing Protected Health Information (PHI). And not really to comply with Hipaa policies cause IPAA does not specify a universal data retention period for all types of protected health information (PHI). However, it does require covered entities to maintain documentation related to their privacy and security practices for a minimum of six years.
These capabilities are not currently available for HIPAA-compliant accounts. Since the 30-day retention is an internal RingCentral policy, only our developers…
7 votes -
Include the IP address in password reset email to identify the source of the password request
Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.
12 votes -
Add a Column for User Group/Department
Business Analytics, Table widget, Users rows. Add a column type that displays what User Group or Department the user belongs to.
4 votes -
Calculate Ring Time, Hold Time, Live Talk Time from Call Log data
Ability to calculate the ring time, hold time, and live talk time from the call log. I'm trying to analyze individual calls and need help finding a reliable way to determine what the ring time and live talk time is from the call log data.
16 votes -
Live Report License Status
Be able to remove the historical data of users with removed live reports licenses in real time to avoid confusion.
2 votes -
Ability to delete call recording but preserve the call under call log
Hoping to have option in the future to delete the call recording and still preserve the calls under call log report.
2 votes -
User fax enabled list
Need to have an option to generate a report that will show the list of users who has their fax settings enabled. Having a lot of users, this'll be a great help instead of going thru the users one by one.
2 votes -
ability to check audit trail for more than 180 days
Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes
29 votes -
external shared directory in roles should have a function to turn on for certain users
external shared directory should be able to activate and de activate in roles should have a function to turn on for certain users. atm its across all devicies example would like 5 managers to have access to all shared contacts and workers have none
1 vote -
Total number of faxes sent and received within a specified date range in admin portal reports
"It would be highly beneficial to have an option in the Admin Portal Reports to view the total number of faxes sent and received within a specified date range."
2 votes -
Report Tool for AI Notes
To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.
17 votes -
reports for phone calls that should have ended—but where the user remained on the line
pull up a report of calls left open by agents. For example. Agent is speaking with the customer, the interaction ends but the call is left open by the agent. Is there anyway I can track that?
Lets say I have an agent with a 20 mins call. He spoke with the customer for 10 minutes (Call was supposed to end at minute 10) and he staid with the call for 10 more minutes without any further actions.
2 votes -
Adoption & Usage to include Voicemail, SMS, and FAX
To create a report with Voice, Voicemail, SMS, and FAX usages is a complex undertaking and may require considerable effort.
4 votes -
Delivery settings of Recorded calls
To have the ability to set the delivery settings of the recorded call to be forwarded to certain email address
1 vote -
Virtual Agent Reporting
We have a lot of pre-chat virtual agents running across many digital channels. Unfortunately it's impossible to reporting on the virtual agent activity anywhere within the current reporting suite especially the historical and live dashboards.
Just as we can see human agent activity i.e Number of connected chats, AHT et realtime reporting on the bots would support with identifying issue as they happen almost like a bot health checker where we can identify spikes - even giving us the ability to report on the standard agent metrics would be a good start.
3 votes -
Reports for adoption and usage.
A way for make scheduled reports for adoption and usage.
15 votes -
Report for Users Login, Usage and Activity on RingCentral app
Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.
26 votes
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