1196 results found
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Call Log Export Scheduling Options
RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.
1 vote -
For the Company Number would like to include Outbound numbers on the report
Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.
2 votes -
Allow date and time range on reports to be over a period of time that spans over 2 days
Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.
1 vote -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
2 votes -
Phone Directory report to show the list company number here on my end
A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.
2 votes -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
1 vote -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.2 votes -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
5 votes -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
4 votes -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
3 votes -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
Include Limited Extensions Call Data to Analytics Reporting
Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:
Monitor call activity for Limited Extensions.
Generate reports for internal tracking and auditing.
Gain insights into overall system usage and performance.4 votes -
Lock Ringtone Volume for Polycom
Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume
e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks
4 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Report associating IVR data with transferring agent for post-call surveys
Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.
9 votes -
Break duration in Analytics
We would like an option to include break duration as a measurable status in the RingCentral User Performance Report.
This feature would enhance visibility into agent or user availability, assist in workforce management, and support more accurate time tracking for performance evaluations and operational planning.
1 vote -
Phone System Greeting Timing Adjustment
Hi Team,
I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.
To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.
Please let me know if this…
1 vote
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