1305 results found
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auto saving chat options in video meeting
we need an option to automatically save chats with ringcentral video meetings.
4 votes -
Automated alerts for outbound calls
Is it helpful to set up an automated alert if a user makes more than 375 calls in a day?
1 vote -
company directory with DIDs that can be downloaded or exported
Have a company directory that can be downloaded or exported
6 votes -
Total numbers of direct calls and transferred calls to an extension
Having transferred calls and direct calls filter/KPI would be helpful.
5 votes -
Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?
Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?
3 votes -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
5 votes -
email
We would like to be able to generate a report to see when email notifications have been sent (notifying of new voicemails).
Being able to see the date/time/extension/destination email would be great. Don't need to see the content. Just the meta-data.
1 vote -
Weekly Report of Voicemail Notifications left on extensions
Request to have an option to get weekly notification reports for Voicemails.
2 votes -
report on site phones
There are phones under unassigned phones and it will be helpful to have a reporting which site the phone was assigned before for reporting and bookkeeping as the phones are tagged under "COMPANY".
2 votes -
report that will show whenever the queue member is available or on DND aside from audit trail
report that will show whenever the queue member is available or on DND aside from audit trail
3 votes -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/
There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and…
10 votes -
Export Adoption & Usage
Export Adoption & Usage
8 votes -
SMS logs download per user
To have the option for downloading SMS logs per user extension
8 votes -
Allow ALERT to send an email for offsite hardphone registrations IP addresses/locations.
Allow an alert to be created to send email when hardphone is registered to any new IP address. This would assist in alerting when any hardphone is taken from the internal networks of our business. ie we have 2 WAN IPs when any hardphone registers not from those 2 locations, send the email.
1 vote -
ringcx analytics historical report filter days
Add a filter days of the week e.g. Monday-Sunday in RingCX Analytics Historical report so that we could filter our the days that the business is close.
1 vote -
Abandoned Call Tracking Feature
Requesting a new feature in RingCentral to enable easy retrieval of specific phone numbers from our %Abandoned calls KPI.
Introduce a feature within RingCentral's analytics dashboard that allows users to generate customized reports specifically targeting abandoned calls. This report should include detailed information such as caller phone numbers, timestamps, and call durations.
Implement a search functionality within the reporting feature, enabling users to quickly filter and identify abandoned calls based on various parameters like date range, call duration, or specific queue.
By incorporating these features into RingCentral, users can efficiently track and address abandoned calls, ultimately improving customer satisfaction and…
69 votes -
request to see call recording in RC app
request to see call recording in RingCentral App not just in the Admin Portal
1 vote -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote
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