Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

973 results found

  1. We need to be able to decline a call, then come back into the app & answer it when available

    When a call comes in on a call queue, the call members need to be able to decline the call if they are unavailable, & then when available go back in & answer that call if it is still in the queue. The problem we have, the call queue members also take care of customer checkouts, so if they are busy, or else on another line that is not connected to ring central, the call keeps ringing, & ringing even if you push the decline button, it comes back around & rings again after the call wrap-up setting interval. This…

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  2. Separate Filter in Performance Report for Internal outbound call and External outbound calls

    Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls

    7 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. In live call report we need colomn of total number of calls

    In live call report we need colomn of total number of calls

    1 vote
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  4. Allow more specifications in the Delivery Settings

    We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. Need a reporting for billing that send it on a monthly basis with attached PDF

    Need a reporting for billing that send it on a monthly basis with attached PDF

    The pdf needs to be attached to the invoice not a link to the login page.
    Need to create a scheduled report in the analytics section to do this.

    1 vote
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
    How important is this to you?

  6. outbound live staff

    Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  7. let each user see their own live report

    the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  8. RinCentral Adoption & Usage data Integration with Slack Channels

    RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  9. call that is forwarded also shows the original caller's ID, not the forwarding extensions info

    How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information

    5 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  10. Extension to Extension for Calling only

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Show total calls

    I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.

    I simply want a column that shows total calls (in & Out) Live reports - Agent View

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  12. Reports to be edited by others

    We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Call Data Report Improvement

    The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Ability to see when zero calls were made

    Ability to download a report which contains calls per day in order to see what days have zero or few calls. Right now I can only seem to find reports that show total calls per month, but does not break it down by day.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Email daily call recordings for quick playback

    Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Add Calls that end in a forward to the reports

    The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…

    2 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
    How important is this to you?

  17. filter that can simplify the report generated to easily read the business analytics report

    I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
    How important is this to you?

  18. Inbound calls showing an outbound call

    When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. handset information, mac address, status information (Online/Offline) export with user data

    On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  20. Decrease Recordings retention period

    Feature Request : Lower/decrease recordings retention period

    Details : Customer wanted to reduce call recording retention from 90 days to 60 days

    Significance of the feature : To reduce the days of the retention

    Current behavior : 90 days for recordings

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 16 18 20 … 48 49
  • Don't see your idea?