1101 results found
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Report number of licenses used by each department for service chargeback
There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.
2 votes -
Daily Filter in Dashboards
When using Business Analytics and filtering by "daily" it is not clear that this is the sum of the whole day, even if you are looking at other data, such as minimum, maximum or average. If you are looking at one day and one day only, the Average if filtered by daily will show the same data as sum. This is the same with Minimum and Maximum. However, if you filter by more than one day,the information does appear to show different averages, but is still based on the whole "days" call and not the average of the daily calls.
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8 votes -
Ability to track on audit trail to see who sent an external invite
Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account
1 vote -
Share Performance Reports and Subscriptions with other Admin users
It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.
14 votes -
Decrease Recordings retention period
Feature Request : Lower/decrease recordings retention period
Details : Customer wanted to reduce call recording retention from 90 days to 60 days
Significance of the feature : To reduce the days of the retention
Current behavior : 90 days for recordings
5 votes -
only show the extension who answered the call
Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.
1 vote -
Ability to send subscriptions ad hoc vs waiting for the next top of the hour.
Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.
1 vote -
Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.
We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.
8 votes -
Automated call logs for specific users
To get automated call logs for specific users.
The analytics is not pulling up for the individual user
Just the KPI info.2 votes -
RC app report
A report that will only show the date and time of log in and log out of the user on the RC app.
10 votes -
Add a Report for Blocked Calls
Add a Report for Blocked Calls
3 votes -
The ability to generate a report displaying the last recorded MRR of an account before it churns or drops to zero.
The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.
1 vote -
Call queue is forwarding a call during business hours and being tagged as abandoned
If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.
1 vote -
Adding the ability to download the call recordings as a subscription report.
In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.
2 votes -
Option for Dark Mode on Desk Phones
An option for the customer to change their desk phone themes to Dark Mode.
2 votes -
Call Log to show the name of who answer the call
In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.
2 votes -
All filters should be available in every report. Also, let’s add more detailed columns, like wait time and ring time, in the performance re
Please ensure that all filters are available across all reports to improve data accessibility and usability. This will allow users to customize their views based on specific criteria, making it easier to analyze the data effectively.
Additionally, incorporating more detailed columns in the performance report, such as wait time and ring time, will provide valuable insights into our operations. Understanding these metrics will help us identify trends and areas for improvement in our performance.
3 votes -
ability to download in bulk voice recordings before they reach the 90 day expiration
I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.
1 vote -
reports in modern formats .xlsx
We would like reports to generate in modern formats .xlsx by default, as we move forward with security enhancements. Our company policies block legacy file formats due to security reasons but the reports that generate from Ring Central are in old formats .xls
7 votes -
spam
Need the ability to review performance and exclude calls flagged as potential spam from the stats
1 vote
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