931 results found
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Live Reports Showing Incoming Calls Ahead of Time
When a caller dials in, the call is showing under the live reports of the call queues immediately even before it starts ringing on the caller's end. This confuses us as we are seeing the call in waiting even before it rings the actual phone. It shows that the call is sitting there for like 5 to 6 seconds even before it starts ringing on the caller's end and out employee's actual phone.
1 vote -
Ability to add missed call option in the Live Reports
it would be best if we could have the ability to add a missed call option in the live report
1 vote -
Incoming calls identification
Customer is wants to distinguish new and existing customer incoming calls from their system. We created IVR menu for that but it's not showing the key presses from the call logs detailed view. It would be great if we can also show what Key presses from call logs and analytics so it will be easier for the customer to track the number of incoming calls for new and existing customers
1 vote -
Analytics Report view on RingCentral App
Have a view or access on Analytics report using RingCentral App
3 votes -
Monday - Friday Performance report
The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
3 votes -
Annual Stat Report with Month and Quarters Totals
One report to bind them all...The Analytics system has an inconsistency, and a need for a new Annual Report.The Subscription option is out of sync - you have setting for a report of Last Quarter, which is great, but the only option for E-mailing that subscription is weekly or monthly. There needs to be a Quarterly setting for when a report would be e-mailed. You don't want a Last Quarter report sent to you every month, that makes no sense. But ultimately, there should be a report that can be sent automatically once a year, with the entire "Last Year"…
1 vote -
Ajouter dans les reporting les appels entrants rejetés par les agents
Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.
1 vote -
Detailed info in Call Log or Analytics
It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.
4 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
4 votes -
Analytics - Destination of Call (Export w/existing Spreadsheet)
Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.
19 votes -
Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.
If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.
6 votes -
# of Total "Actual/True" Calls
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?
4 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
3 votes -
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
2 votes -
Table on the performance reports should be filtered when selecting site
Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.
8 votes -
Number in Use Report
Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
7 votes -
Improvment on Analytics Device Alerts
Customers have been seeing false positive alerts on device alerts set in RC Analytics. This has been occurring when assigned devices have not gone offline but possibly suffered from a drop in network connection momentarily. This request is for an improvement on the accuracy of the device alerts going forward.
1 vote -
Attach reports for Business Analytics subscriptions
It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data
2 votes -
Screen Barging
Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.
1 vote -
Remove Clutter from WallBoard
Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
4 votes
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