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  1. Call Park location should be accessible to see on desktop/mobile app.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  2. To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.

    3 votes

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  3. The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.

    1 vote

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  4. A report that will only show the date and time of log in and log out of the user on the RC app.

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  5. You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    1 vote

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  6. A way for make scheduled reports for adoption and usage.

    1 vote

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  7. In LOB we have no way of proving if an inbound call to the queue was missed due to the agent already being on an outbound call. Some kind of identifier which shows which agents were busy during the missed call event would be useful. If this could then identify that x number of calls were missed per time period that correspond to outbound activity by the user.

    1 vote

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    New  ·  0 comments  ·  LOB  ·  Admin →
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  8. It would be preferable to have a cap/limit on the ability to add licenses for Live Reports. Rather than allowing anybody who has access to add licenses whenever. Since we are unable to remove licenses without contacting support.

    12 votes

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  9. On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.

    3 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Customer would like to have a technician to come over to provision the phones for them personally.

    2 votes

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  11. The current import template only allows either the First Name or Last Name field to be filled, causing errors if both are completed. This limitation makes it difficult to manage full contact details effectively and impacts usability for business directories. See Case 26711196.

    1 vote

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  12. Request for an option to mask or hide contact IDs to enhance privacy and security for users. Currently, no such feature is available.

    1 vote

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  13. Quality of Service: difficult to "identify poor quality of calls", as the call score is not listed in the download report - see attached. ....

    6 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  14. REFUSED Calls vs ANSWERED Calls, we don't know how many calls out of the REFUSED Calls were actually ANSWERED unless we look into the Call Logs and go through each and every call and count REFUSED Calls that were actually ANSWERED. 1 call should not be marked twice, 1 as REFUSED and 1 as ANSWERED, this creates a lot of doubts when reporting.

    https://ideas.ringcentral.com/forums/958508-analytics-reporting/suggestions/48088775-generate-the-refused-calls-from-the-user-from-the

    2 votes

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    New  ·  2 comments  ·  Live Reports  ·  Admin →
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  15. We would like to be able to have the option to set different dial tones and/or modify dial tones for external and internal calls independently, so that we can differentiate between them whenever a call comes in. Having this feature implemented would be greatly appreciated.

    1 vote

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    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  16. Total Talk Time is in Live Reports, but not in performance reports. We need to look at total talk time the next day and over the month. Please add this feature to the KPI's

    1 vote

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  17. I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message

    1 vote

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  18. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes

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  19. Download user info should include the call-forwarding numbers

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  20. Provide a dark mode option for Business Analytics.

    12 votes

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    1 comment  ·  Other  ·  Admin →
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