1350 results found
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On the detailed call log when you customize or even keep the default view, the format should allow you to view the whole log without having
On the detailed call log when you customize or even keep the default view, the format should allow you to view the whole log without having to scroll all the way down to the bottom to toggle over. I removed columns so there is plenty of room to display it on one page but the formatting shrinks and you still have to scroll all the way down and then toggle over
1 vote -
Exportable Report for Active Custom Answering Rules
Product Area
RingEX (Admin Portal & Analytics)Problem Summary
There is currently no report in the Admin Portal or analytics suite that identifies which extensions have active Custom Answering Rules. Administrators must manually open and check every individual User, Site, and Call Queue extension to review routing logic, creating significant operational friction during routine audits.Proposed Solution
Introduce an account-wide report or filter within the Admin Portal that detects active Custom Answering Rules and allows administrators to export the findings.Key Requirements
Multi-Level Scope: Capture custom rules configured across Users, Sites, and Call Queues.
Export Functionality: Download results in CSV…
1 vote -
Custom Role - Phone Number Breakout
Currently custom roles only facilitate 'Company Number' access at a high level. For multi tenated customers utilizing Role Domains this becomes an issue, exacerbated with the introduction of Number Storage in the international space.
Suggesting that Roles provide a more granular Allow/Disallow logic relational to Phone Numbers. The granular state should encompass below:
- Phone Numbers (in likeness to present state)
- Number Inventory
- Number Storage
This will allow users to have a role domain associated which keeps multi site admins segregated to their responsible sites in a desirable fashion.
14 votes -
Average Wait time for business Analytics
Average Wait time KPI for business Analytics
1 vote -
Details of Refused calls in Analytics report
Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.
44 votes -
Allow Unknown inbounds/outbounds to Auto-Log into Google Sheets Without Requiring Existing Contacts
Currently, RingCentral call automation only logs calls into Google Sheets when the caller’s phone number already exists in the system/contacts. If the number is not saved as a contact, the call does not auto-enter into the Google Sheet unless we manually add the contact first.
This creates a major issue for sales teams because many inbound calls come from new or unknown leads. These leads are not already saved in contacts, but their call data is very important for tracking, follow-ups, reporting, and lead management.
Feature request:
Please remove the dependency that requires a phone number to already exist in…2 votes -
page refresh
when u go in to performace report and call log when it refresh it goes to yesterday ....needds to stay on page
1 vote -
Combine queue and users statistics to be able to see a user's performance within individual queues they receive calls from.
Combine queue and users statistics to be able to see a user's performance within individual queues they receive calls from.
1 vote -
Split Email Notification Logic for Personal vs. Shared/Call Queue Voicemails
Currently, when a user is assigned a shared voicemail box (such as a Call Queue voicemail), the system processes these alerts under the user's primary voicemail notification policy. If a user turns off notifications at the Call Queue level but keeps them on for their personal profile, they continue to receive emails for the Call Queue.
Users cannot opt-out of high-volume shared queue alerts without completely disabling alerts for their own direct business lines.
2 votes -
Have a monthly breakdown of monthly results if the date range selected is by year
For example, if the admins want to get the total number of calls for the year 2025, the analytics will provide the overall total for the entire year. However, the customer also wants a monthly breakdown showing the total number of calls per month.
9 votes -
Request to include carrier information in Call logs
Please include carrier information in Call logs and improve result tagging if issue is on external number being called
1 vote -
Remove users from saved report that have been moved to another call queue
Ability to remove users from saved Performance Reports that have been moved to another Call Queue
19 votes -
6 votes
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Call Logs Not Displaying when Limitted to a Site Call Logs
We would like to have the ability to view all calls related to a specific site, based on the access permissions granted to our users.
For example, if a user's role is restricted to viewing call logs for a particular site, then when they log into their portal and access the call logs, all relevant calls for that site should automatically populate—without requiring them to manually filter by site members, extensions, or call queues.
12 votes -
Annual Call Volume
It would be helpful for growing businesses to be able to compare their call volume from year to year, possibly broken down by month. Not a ton of details but at least the volume to help see growth and if more staff is needed. Also to help determine if there is a busier time of the year.
2 votes -
Add alert option for call queue overload
Add configurable alerts for call queue overload so administrators can define thresholds for when a queue requires additional staffing support. For example, trigger an alert when 3+ callers are waiting in a queue at the same time and/or when the longest wait time exceeds a defined number of minutes.
Alerts should ideally be configurable by queue and delivered to selected users via desktop/mobile notification, SMS, or email.
This would allow us to quickly initiate “all hands on deck” coverage during unexpected call surges rather than relying on someone to manually monitor the queue. It would also allow us to track…
1 vote -
Expanded Business Analytics Access for Call Queue Managers
Feature Request Description
We would like to request an enhancement to Business Analytics that allows administrators to grant managers access to analytics reports for users outside of their assigned call queue, without requiring them to have the Super Admin role.
Currently, only Super Admins have full visibility and access to Business Analytics reports across all users. Managers assigned to specific call queues appear to have their visibility limited to the users within their assigned queue.
Business Need
Organizations often assign managers to specific call queues while still requiring them to monitor and analyze performance across multiple teams, queues, or users.…
1 vote -
Filter Agents on Live Reports, not based on call queues
I've built a leaderboard in Live Reports but I only want to see specific users from a specific queue. I would like to be able to select which agents appear on these live reports and not base it off call queue group.
1 vote -
1 vote
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Match HUD and Live Reports status
Match HUD and Live Reports status
1 vote
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