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  1. Customer would like to include the ringing time to show in analytics as part of the reports.

    3 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. Call queue abandonned calls: to be able to report specifically on the source (calling numbers). For each specific calling number, show:
    - how many times this number called the call queue
    - how many times they hung up while in the call queue or while the agent phones were ringing
    - CRUCIALLY (this is the most important part , DID ANY AGENT IN THE CALL QUEUE EVER CALL THEM BACK?

    8 votes

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    0 comments  ·  LOB  ·  Admin →
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  3. One of the filters in the Performance Report is Sites. While selecting the site, it changes the KPIs, but does not filter down the user list to the members of that site. Site Filters should change the entire report, not just one section.

    2 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  4. I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
    There needs to be a send now option when you have a saved report.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  5. Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.

    1 vote

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  6. We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.

    1 vote

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  7. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    1 vote

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    • Having a tab in the analytics portal that show site by site the extra cost of users.
    • Having the possibility to put limit of calls if we reach a certain amount of extra cost
    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  8. User group manager to have access on the call recording of the team members of a user group.

    1 vote

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  9. The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.

    1 vote

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  10. Ability to generate reports who joined the audio conference via a dial-in

    1 vote

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  11. Total Call time widget that shows both Incoming AND Outgoing call timers for a user.

    1 vote

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  12. I want to add common area phones to call queue ring group/member

    3 votes

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  13. We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.

    1 vote

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  14. It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting

    1 vote

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  15. Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.

    1 vote

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  16. You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.

    I would like to see label added as a selectable column in the report data.

    6 votes

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  17. Delete old/deleted users from the 'Users Dashboard - Default' table in Business Analytics.

    1 vote

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  18. List or visibility on those users who are using RC mobile app.

    It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose

    1 vote

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  19. Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.

    6 votes

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