1139 results found
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email
We would like to be able to generate a report to see when email notifications have been sent (notifying of new voicemails).
Being able to see the date/time/extension/destination email would be great. Don't need to see the content. Just the meta-data.
1 vote -
Weekly Report of Voicemail Notifications left on extensions
Request to have an option to get weekly notification reports for Voicemails.
2 votes -
report on site phones
There are phones under unassigned phones and it will be helpful to have a reporting which site the phone was assigned before for reporting and bookkeeping as the phones are tagged under "COMPANY".
2 votes -
Quarterly Reports
PLEASE give us the ability to subscribe to quarterly reports.
2 votes -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Allow ALERT to send an email for offsite hardphone registrations IP addresses/locations.
Allow an alert to be created to send email when hardphone is registered to any new IP address. This would assist in alerting when any hardphone is taken from the internal networks of our business. ie we have 2 WAN IPs when any hardphone registers not from those 2 locations, send the email.
1 vote -
ringcx analytics historical report filter days
Add a filter days of the week e.g. Monday-Sunday in RingCX Analytics Historical report so that we could filter our the days that the business is close.
1 vote -
Handle time for Outbound Calls | Performance Reports | Analytics
Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports
We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.
Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.
While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.
We are requesting that Handle Time for outbound calls be displayed in the Handle…
3 votes -
Expanding the date range of Usage frequency
Currently, usage frequency only generates 30 days back from the last date of date range selected.
We're looking forward to have wider date range for usage frequency so customer can run it for 2 months to 6 months range.
3 votes -
Performance Report - Calls KPI by site
Ability to create KPI Performance report based on site like how report can be created for Call Queues.
This provides a site based view of incoming calls for example to a site overall. Number of Incoming calls / abandoned calls / average calls length per site etc.
1 vote -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote -
Calls from extension numbes should be shown on analitics
when somebody calls from an extension we dont see the incoming call in analitics
1 vote -
Business Analytics Dimension Filter - See Only Calls That Have Gone to a Queue
Currently, when trying to see calls that were received for a specific queue, you must have at least one user within that queue selected to see the calls that went to that queue. I want to be able to see calls that have only gone to the queue and not also calls that went to the users within that queue.
1 vote -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
1 vote -
call logs
We need to determine if callers are accessing our IVR sub menus. In addition to calls and SMS/MMS, please enable call logging for IVR menu and option access.
1 vote -
longest call for the day
We have sales reps that are responsible for making outbound calls. I need a report that shows the longest call for the day. Right now we only get 'Average Talk Time' which doesn't help. If the reps are required to make 100 calls/day, and their average call time is 30 seconds, that metric doesn't help because they may get a customer and sit on the phone with them for 10 minutes making a sale, but from the average report it looks like they never got hold of anyone.
We also need to report monthly on the number of calls lasting…
2 votes -
1 vote
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Feature Request – Export/List of Extensions with Voicemail Status
Description:
Customers are requesting the ability to generate or export a list of all extensions (across multiple companies/sub-accounts) with a column or indicator showing whether voicemail is enabled or disabled for each extension.Current Behavior:
There’s no existing feature or report that provides a consolidated list of extensions with voicemail status. This can only be checked manually by reviewing each extension individually in the admin portal.Requested Enhancement:
Add a bulk export/reporting option in the admin portal or reporting tools that includes:Extension Number
Extension Name / User Name
Company/Sub-account (if applicable)
Voicemail Enabled (Yes/No)
Use Case / Business Justification:
…
1 vote -
Filter by Status in SMS Log
SMS Log needs to be able to be filtered by status. You can filter by all other fields but tracking failed texts is critical to our company. We have to contact Ring Central Support to track failed numbers and it becomes difficult to track failed texts en mass.
2 votes -
Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/
There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and…
9 votes
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