722 results found
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Blocked Calls Visibility
Please consider providing some kind of visibility in call logs for the calls you block. Our issue is that the blocking is apparently too aggressive and effectively preventing many healthcare facilities from sending us faxes. Our staff have been sending us complaints such as "lots of places telling us the faxes are not coming through and are failing" but call logs show nothing. Note that fax is widely used in healthcare because many email systems are not HIPAA compliant.
1 vote -
Customize the details that will show in the downloaded user list file.
The capability to select what details will show on the downloaded user list file.
1 vote -
Analytics Abandoned calls
According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.
Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.
1 vote -
Reports
I need the data on the number of minutes of calls made from all the numbers under our account for each month in the past six months. There are no Reports for those metrics.
1 vote -
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
1 vote -
All Data Tagged in Call Records
Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.
While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…
1 vote -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
2 votes -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
1 vote -
Performance Reports to Sync with Business Analytics Report
Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics
6 votes -
Outbound Caller ID information in Perfomance Report
I need assistance in identifying the caller ID on the performance report.
2 votes -
Customize Time in Performance Reports
We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.
2 votes -
Support Monitored Calls in Business Analytics
When a call has been monitored, the call is no longer showing in Business Analytics.
3 votes -
Super Admin should be able to access voicemail recordings using the Call log report
Super Admin should be able to access voicemail recordings using the Call log report
3 votes -
Call User Note Feature to track call details / description in real time - for traffic management call centers
Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.
2 votes -
calls per user per day
I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.
2 votes -
Customize Option for Analytic Tab
I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.
4 votes -
Generate report for %Missed (w/VM) with the source of the call in one tab
% Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.
3 votes -
Limited access to Call Logs / Recordings
Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.
2 votes -
contact dates
ring-central software automatically logs in date contact was entered
1 vote -
Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
Also have a hold queue update so we can see if their are guests on hold in real time.2 votes
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