Settings and activity

16 results found

1. Add new sites in bulk

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Mar 22, 2024

2. Automated SMS Response for Missed Calls

   13 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ROXANNE commented  ·  Mar 14, 2024  ·  Edit…  ·  Delete…

   send auto SMS when a voicemail is left by a caller

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   ROXANNE supported this idea  ·  Mar 14, 2024

3. Press zero to repeat company greeting

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Mar 20, 2023

4. I'd like the auto reply message to be sent just once to the client.

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   Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Apr 10, 2023

5. Incoming Call / Notification in MS Teams

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Sep 21, 2023

6. Edit/Modify fields in Hubspot softphone

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Apr 27, 2023

7. Increase Maximum Callers from 25 in the Call queue

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ROXANNE commented  ·  Nov 15, 2023  ·  Edit…  ·  Delete…

   Increase account of callers in the queue from 25 callers to 50 callers.

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8. Bulk SMS for Dynamic 365

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Sep 7, 2023

9. Move voicemail messages to another mailbpx

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ROXANNE shared this idea  ·  Feb 7, 2024

10. Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ROXANNE shared this idea  ·  Feb 21, 2024

11. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    56 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

12. SMS outbound caller ID name needs to reflect the company name.

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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13. Call Integration

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Implement a delete all button for Personal Contacts

    25 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Outbound Automatic Voicemail Drop

    271 votes

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    Future Consideration  ·  55 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. set the number of times an IVR loops to less than 3

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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