Settings and activity

114 results found

1. Increasing number of logins on one extension

   17 votes

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   Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Anthony commented  ·  Jun 15, 2023  ·  Edit…  ·  Delete…

   A feature for assigning a single digital line to multiple desk phones

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2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   450 votes

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   Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jun 6, 2023  ·  Edit…  ·  Delete…

   A feature in web portal for checking the RC app status if it is offline or online

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3. Calendar Presence Is On | O365 Outlook Calendar

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Mar 17, 2023  ·  Edit…  ·  Delete…

   It would be grand to have a feature when a scheduled meeting in Outlook to automatically set the extension`s status to DND as well same like the scheduled meetings set in Outlook Ring Central

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4. Bulk delete for sms messages

   41 votes

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   17 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now on desktop and mobile, learn more here!

5. Block SMS/Text messages without blocking phone calls from the same number

   8 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jul 11, 2022  ·  Edit…  ·  Delete…

   feature to block SMS

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6. Play announcement "press 1" on call Queue

   32 votes

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   Needs More Information  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Automatic Recording on RCV

   44 votes

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   Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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8. Remove ability for user to delete a recording of their own

   14 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Feb 4, 2022  ·  Edit…  ·  Delete…

   Disable the extension feature for access and delete its own recorded calls

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9. Customize Play Announcement

   2 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jan 21, 2022  ·  Edit…  ·  Delete…

   Requesting to have a feature being capable of customizing/ uploading greeting in the automatic call recording announcement

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10. Download the meeting recordings for users by an admin

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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11. Increase Data Retention of Analytics

    11 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Apr 1, 2022  ·  Edit…  ·  Delete…

    1 year retrievable data for analytics performance reports

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12. Share host Audio in RC Video in Desktop App

    184 votes

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminRINGCENTRAL (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

13. Ability to forward texts to multiple extensions/numbers

    17 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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14. Change Keyboard Shortcuts in RingCentral App

    17 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Click on a previous phone call and create a task out of it

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Download Multiple Faxes

    8 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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17. Bulk user download with meeting provider included.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Add Remote Control feature to RC Desktop App - Video

    182 votes

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    Implemented  ·  68 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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19. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Feb 7, 2022  ·  Edit…  ·  Delete…

    Incoming caller ID name for UK account

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20. Add keyboard shortcut/ hot key to end a phone call

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Nov 11, 2021  ·  Edit…  ·  Delete…

    Set keyboard shortcut assign for accepting and closing calls applicable for both MAC and Windows devices.

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