Settings and activity

76 results found

1. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

   Blesilda supported this idea  ·  Jun 5, 2024

2. Abandoned Call Tracking Feature

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   48 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 3, 2024

3. Position in Queue, Estimated wait time, and Call queue caller call back feature

   221 votes

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   Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 20, 2024

4. To have visibility to see the number of call per day per customer in Analytics

   1 vote

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 18, 2024

5. SSO on any plan

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   0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 12, 2024

6. Call Queue - "Allow members to change their queue status"

   30 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 8, 2024

7. Background music on call

   1 vote

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   0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Apr 29, 2024

8. Separate Settings for Call Queue and Extension Ring groups

   5 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 23, 2024

9. SMS Signature

   72 votes

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   New  ·  21 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 17, 2024

10. Key Presses

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Apr 8, 2024

11. System Notifications - Selectively Enable/Disable

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 22, 2024

12. user's status will still show even if the "Message Tab" is disabled

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 21, 2024

13. Port Australian mobile number

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 19, 2024

14. Super Admin full access to VM and SMS on the Admin Portal

    53 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 12, 2024

15. analytics retention policy

    61 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 12, 2024

16. AUTOMATIC DOWNLOAD OF CALL RECORDING

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 11, 2024

17. Option to download automatic call recordings in bulk and WAV file

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 11, 2024

18. Remove delay when Ring in Overflow call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 10, 2024

19. Single pick-up buttons for all call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 7, 2024

20. Add the ability to include Limited Extensions in Call Queue groups.

    16 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 5, 2024