Settings and activity

94 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   47 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 1, 2025

2. Caller ID advance tools to identify the caller

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Mar 19, 2025

3. Call queue wait settings - to bypass the maximum caller wait time

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Feb 3, 2025

4. Purchase UK Mobile Numbers

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Feb 1, 2025

5. Add other Online data back up for RingCentral Archiver

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Dec 9, 2024

6. Call Queue Groups in a Fixed Order

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   20 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

   Fixed order in call queue should be improved
   in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

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   Blesilda supported this idea  ·  Nov 19, 2024

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   139 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Nov 11, 2024

8. Ability for the RC app to identify where the call is coming from

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Nov 11, 2024

9. visibility on those users who are using RC mobile app

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Oct 26, 2024

10. SMS Retention

    129 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Blesilda commented  ·  Oct 23, 2024  ·  Edit…  ·  Delete…

    Turning off automatic deletion of sms based on RingCentral Data retention
    -sms deletion should be depend on the user and should not automatically being deleted by the system

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    Blesilda supported this idea  ·  Oct 23, 2024

11. bulk delete inactive/unused devices/hot desk phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024

12. Customize data retention

    64 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024

13. Disable user's delete SMS history button/icon

    15 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024

14. Pause Automatic Call Recording

    25 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 21, 2024

15. Custom Template for Adding Shared External Contact

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 15, 2024

16. SMS usage of main RC number to be available for all users

    72 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 10, 2024

17. Integrate WhatsApp to MVP plans

    73 votes

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    New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jul 3, 2024

18. Enable to dismiss call in call queue

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Jul 1, 2024

19. Notify all users of received faxes thru desktop application

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 11, 2024

20. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Blesilda supported this idea  ·  Jun 5, 2024