Settings and activity

85 results found

1. Customize data retention

   58 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

2. Disable user's delete SMS history button/icon

   15 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

3. Pause Automatic Call Recording

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 21, 2024

4. Custom Template for Adding Shared External Contact

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 15, 2024

5. SMS usage of main RC number to be available for all users

   65 votes

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   Future Consideration  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 10, 2024

6. Integrate WhatsApp to MVP plans

   71 votes

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   New  ·  12 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jul 3, 2024

7. Enable to dismiss call in call queue

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Jul 1, 2024

8. Notify all users of received faxes thru desktop application

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 11, 2024

9. Caller ID name for RingCentral Australia

   13 votes

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   3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 5, 2024

10. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Admins, learn how to set up this feature here!

    Blesilda supported this idea  ·  Jun 5, 2024

11. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 3, 2024

12. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Blesilda supported this idea  ·  May 20, 2024

13. To have visibility to see the number of call per day per customer in Analytics

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 18, 2024

14. SSO on any plan

    1 vote

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 12, 2024

15. Call Queue - "Allow members to change their queue status"

    30 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  May 8, 2024

16. Background music on call

    1 vote

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    0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Apr 29, 2024

17. Separate Settings for Call Queue and Extension Ring groups

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Apr 23, 2024

18. SMS Signature

    78 votes

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    New  ·  22 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Apr 17, 2024

19. Key Presses

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Apr 8, 2024

20. System Notifications - Selectively Enable/Disable

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 22, 2024