Settings and activity

114 results found

1. Admins do not have access to users' AI notes or transcripts.

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jul 27, 2026

2. Port Australian mobile number

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jul 26, 2026
   Blesilda shared this idea  ·  Mar 19, 2024

3. Option to retrieve deleted recorded calls

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jul 14, 2026

4. AI Notes support on 3-way and multi-party calls

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Jun 24, 2026

5. To make RingCentral app compatible on TC phone devices

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Jun 21, 2026

6. Include Shokz C120 as one of the supported headset

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Jun 17, 2026

7. Enable CNAM for Australia

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 14, 2026

8. Audit trail should have traces of changes made to the account

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 30, 2026

9. Disable Automatic Resolved Tagging & Retain Message History

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   New  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 30, 2026

10. Increase Data Retention of Analytics

    115 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Blesilda supported this idea  ·  May 20, 2026

11. Automatically disable a user after a set number of days

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 20, 2026

12. Make the SMS ID show the same name as the CALLER ID

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  May 10, 2026

13. AI receptioninst to have the ability for callback

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Apr 27, 2026

14. Enable SMS for UK numbers

    125 votes

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    37 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Exciting news! This is planned for Q3 2026. More details to come.

    Blesilda supported this idea  ·  Apr 23, 2026

15. Add Custom Roles to Standard Subscription Tier

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 25, 2026

16. Option to clear message history for ringcentral app messages

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 24, 2026

17. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 24, 2026

18. IVR change settings to "If caller enters no action after the prompt played 3 times"

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 16, 2026

19. Option to increase the maximum number of digit the customer can dial in RingCentral desktop app

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 3, 2026

20. Dial-out number rotation for Outbound caller ID

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 1, 2026