Settings and activity

111 results found

1. Include Shokz C120 as one of the supported headset

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Jun 17, 2026

2. Enable CNAM for Australia

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 14, 2026

3. Audit trail should have traces of changes made to the account

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 30, 2026

4. Disable Automatic Resolved Tagging & Retain Message History

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 30, 2026

5. Increase Data Retention of Analytics

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Blesilda supported this idea  ·  May 20, 2026

6. Automatically disable a user after a set number of days

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 20, 2026

7. Make the SMS ID show the same name as the CALLER ID

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 10, 2026

8. AI receptioninst to have the ability for callback

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Apr 27, 2026

9. Enable SMS for UK numbers

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   36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Exciting news! This is planned for Q3 2026. More details to come.

   Blesilda supported this idea  ·  Apr 23, 2026

10. Add Custom Roles to Standard Subscription Tier

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 25, 2026

11. Option to clear message history for ringcentral app messages

    17 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 24, 2026

12. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 24, 2026

13. IVR change settings to "If caller enters no action after the prompt played 3 times"

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 16, 2026

14. Option to increase the maximum number of digit the customer can dial in RingCentral desktop app

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 3, 2026

15. Dial-out number rotation for Outbound caller ID

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 1, 2026

16. Agent Analytics: Log Agent Queue Uptime

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 24, 2026

17. AI Notes on Deskphone

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 22, 2026

18. physical phone ai

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 22, 2026

19. SMS Messaging for Australian Users

    35 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 22, 2026

20. Bring up Contacts when transferring a call on desktop app (like in mobile app)

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 9, 2026